fix problems on MyOchsner [iphone]

​

—— Run into issues on MyOchsner? Get help pending when official support gets back to you!

MyOchsner
Info:
company: OCHSNER CLINIC FOUNDATION
: https://my.ochsner.org/PRD/Authentication/Login?mode=stdfile&option=contactus
: www.ochsner.org
Chat with our AI-based MyOchsner Support
   Hello! How can I assist you?  

characters left:
 
Payments issue

Inadequate bill payment options

Fix: Check if there are any updates available for the app that may include enhanced payment options. Go to the App Store, search for MyOchsner, a... ⇲
 
Account issue

Difficulties accessing previous lab results

Fix: Ensure you are logged into the correct account associated with your lab results. Navigate to the 'Lab Results' section and check if there ar... ⇲

Inability to access spouse's information easily

Fix: Ensure that you have the necessary permissions set up to access your spouse's information. This may involve having them grant you access thr... ⇲
 
Messages issue

Limited messaging response from doctors

Fix: Check the app's settings to ensure that notifications for messages are enabled. Go to Settings > Notifications and ensure that MyOchsner is... ⇲
 
Login issue

Frequent login issues

Fix: Check if you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲
 
Notifications issue

Poor communication regarding appointment changes

Fix: Regularly check the app for updates on your appointments. Ensure that notifications are enabled for appointment changes in the app settings.... ⇲
 
UI issue

Confusing navigation for urgent appointment requests

Fix: Familiarize yourself with the app's layout by exploring the 'Appointments' section. Look for any guides or FAQs that may help clarify the na... ⇲
 
Support issue

Lack of human contact in the portal

Fix: If you prefer human interaction, check if there is a customer service number or chat feature available within the app for immediate assistan... ⇲

Inability to contact doctors directly without going through switchboard

Fix: Check if the app has a direct messaging feature that allows you to communicate with your doctor without going through the switchboard. Look... ⇲
 
Syncing issue

Inconsistent appointment scheduling

Fix: Double-check the appointment details after scheduling to ensure they are correct. If you notice inconsistencies, try rescheduling the appoin... ⇲
 
Updates issue

Delayed updates on procedure statuses

Fix: Regularly check the app for updates on your procedure status. Ensure that notifications are enabled to receive alerts about any changes. O... ⇲
 
Compatibility issue

Difficulty linking to other hospital programs

Fix: Check the app's settings to see if there are options to link other hospital programs. Look for a 'Linked Accounts' or 'Integrations' section... ⇲
 
Settings issue

Limited options for appointment types

Fix: Explore the app thoroughly to ensure you are not missing any options. Check if there are filters applied that may limit the types of appoint... ⇲

Issues with prescription management

Fix: Ensure that your prescriptions are correctly entered in the app. Check the 'Medications' section and verify that all information is accurate... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
91.9%

Bad experience
5.5%

Neutral
2.6%

~ from our NLP analysis of 3,275 combined software ratings.

 Switch to these Alternatives:
BCBSLA
Healthy Louisiana
CLUB4 App
iHealth MyVitals
EverCheck Wallet
FITT Lab Powered by Ochsner
Baton Rouge General Mobile
RxLocal
BlueCare
MyHumana

 Private Data MyOchsner collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics