fix problems on MB WAY [iphone]

​

—— Run into issues on MB WAY? Get help pending when official support gets back to you!

MB WAY
Info:
company: SIBS FPS
: http://www.mbway.pt
: www.mbway.pt
Chat with our AI-based MB WAY Support
   Hello! How can I assist you?  

characters left:
 
Updates issue

MB WAY not updated for new iPhones

Fix: Check if there is an update available for the MB WAY app by going to the App Store. Tap on your profile icon at the top right, scroll down t... ⇲
 
Bugs issue

MB Challenge feature broken after update

Fix: First, ensure that you have the latest version of the app installed. If the feature is still broken, try logging out of your account and the... ⇲
 
Registration issue

Cannot register with phone

Fix: Double-check that you are entering your phone number correctly, including the country code. Ensure that your phone has a stable internet con... ⇲

SMS confirmation fails

Fix: Ensure that your phone number is entered correctly, including the country code. Check your network signal to ensure you can receive SMS mess... ⇲

SMS code does not send during registration

Fix: Ensure that your phone number is entered correctly, including the country code. Check your network signal to ensure you can receive SMS mess... ⇲
 
Loading issue

MB WAY has loading issues

Fix: Check your internet connection. If you are on Wi-Fi, try switching to mobile data or resetting your router. If you are on mobile data, ensur... ⇲
 
Settings issue

Language cannot be changed

Fix: The language settings for the MB WAY app may be tied to your iPhone's language settings. Go to 'Settings' > 'General' > 'Language & Region'... ⇲
 
Messages issue

SMS cannot be sent outside of Europe

Fix: If you are trying to receive SMS codes while outside of Europe, ensure that your phone plan allows for international SMS. Contact your mobil... ⇲

SMS PIN never arrives for new phone

Fix: Check your phone's message settings to ensure that SMS messages are not being blocked. Go to 'Settings' > 'Messages' and ensure that 'Filter... ⇲

Errors with international numbers

Fix: When entering an international number, ensure you include the correct country code and that the number is formatted correctly. Use the '+' s... ⇲
 
Security issue

MB WAY only accepts 6-digit PIN

Fix: If you are trying to enter a PIN longer than 6 digits, ensure you are following the app's guidelines. If you have forgotten your PIN, look f... ⇲

Two-factor authentication code input field is unresponsive

Fix: If the input field is unresponsive, try tapping on it multiple times or restarting the app. Sometimes, a simple refresh can fix the issue.... ⇲
 
Slow issue

MB WAY is slow due to high usage

Fix: Try closing other applications running in the background to free up system resources. You can do this by swiping up from the bottom of the s... ⇲
 
UI issue

Code input page is broken

Fix: If the code input page is not displaying correctly, try refreshing the app by closing it completely and reopening it. You can also try loggi... ⇲
 
Crashes issue

MB WAY crashes on open

Fix: If the app crashes upon opening, try restarting your iPhone. This can clear temporary glitches that may be causing the crash. OR If the a... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
59.6%

Good experience
34.0%

Neutral
6.4%

~ from our NLP analysis of 47 combined software ratings.

 Switch to these Alternatives:
novobanco
ActivoBank
Millenniumbcp
Santander Portugal
Caixadirecta
BPI App
eFatura
moey! - mobile Banking
CA Mobile
Universo - Mobile Banking

 Private Data MB WAY collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • Identifiers
    • Diagnostics