fix problems on Caixadirecta [iphone]

—— Run into issues on Caixadirecta? Get help pending when official support gets back to you!

Caixadirecta

Info:

company: Caixa Geral de Depósitos

: https://www.cgd.pt/link/suporte

: www.cgd.pt

Chat with our AI-based Caixadirecta Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Cannot update personal data and identification

Fix: 1. Open the Caixadirecta app and log in to your account. 2. Navigate to the 'Profile' or 'Settings' section, usually represented by a gear i... »»

Expired financial relationship purpose shows at login and cannot be updated

Fix: 1. Log in to the Caixadirecta app. 2. Go to the 'Profile' or 'Settings' section. 3. Look for any notifications or alerts regarding your fina... »»

UI issue

Confusing interface and difficult navigation

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Use the 'Help' or 'FAQ' section within the app for guidance on nav... »»

App does not rotate from portrait to landscape mode

Fix: 1. Check your device's orientation lock. Swipe down from the top right corner of your iPhone to access the Control Center and ensure the ori... »»

Layout is confusing and slow

Fix: 1. Take time to explore each section of the app to familiarize yourself with its layout. 2. Use the 'Help' section for guidance on navigatin... »»

Notifications issue

Notifications lead nowhere in the app

Fix: 1. Check the notification settings in the app. 2. Go to 'Settings' and look for 'Notifications'. Ensure that they are enabled and linked to... »»

Payments issue

Payment function buried in multiple menus

Fix: 1. Log in to the app and navigate to the 'Payments' section. 2. Take note of the path you take to reach it (e.g., Home > Services > Payments... »»

Slow issue

Digital assistant is slow and unhelpful

Fix: 1. Try restarting the app to see if performance improves. 2. Clear the app cache by going to your device settings, selecting the app, and ch... »»

Language option not on the login screen

Fix: 1. Log in to the app and navigate to 'Settings'. 2. Look for 'Language' options and select your preferred language. 3. Save changes and log... »»

Fix: 1. Ensure you are entering the correct passcode. 2. If the screen freezes, try force-closing the app and reopening it. 3. Restart your devic... »»

Settings issue

Language settings do not apply to notifications

Fix: 1. Go to the app's 'Settings' and check the 'Notifications' section. 2. Ensure that the language setting is correctly applied. 3. If notific... »»

Security issue

Limited password options

Fix: 1. When creating or updating your password, ensure it meets the app's requirements (e.g., length, special characters). 2. Use a password man... »»

Bugs issue

Contact quick access does not work

Fix: 1. Check if the contact quick access feature is enabled in the app settings. 2. If it is enabled but not working, try logging out and back i... »»

Frequent transfer errors

Fix: 1. Ensure you are entering the correct details for transfers. 2. Check your internet connection for stability before initiating a transfer.... »»

Messages issue

SMS function is slow and requires multiple requests

Fix: 1. Ensure you have a stable internet connection. 2. Try sending the SMS function during off-peak hours when network traffic is lower. OR... »»

SMS token functionality not working

Fix: 1. Ensure you have a stable internet connection. 2. Check your phone settings to ensure SMS permissions are enabled for the app. 3. Try requ... »»

Error when sending messages

Fix: 1. Ensure you have a stable internet connection. 2. Check if the app has permission to send messages in your device settings. 3. Try restart... »»

Compatibility issue

App not suitable for iPads

Fix: 1. If you have an iPad, try using the app in compatibility mode or check if there is a specific iPad version available in the App Store. O... »»

App not available on iPads

Fix: 1. If you have an iPad, check the App Store for any updates or specific versions of the app designed for iPads. 2. Use the web version of Ca... »»

Support issue

Poor customer service in English

Fix: 1. Use the app's FAQ or help section for common issues instead of relying on customer service. 2. If you need assistance, consider using tra... »»

Crashes issue

App frequently fails to open

Fix: 1. Ensure your app is updated to the latest version. 2. Restart your device to clear any temporary glitches. 3. If the app still fails to op... »»

Account issue

Increased account maintenance fees

Fix: 1. Review your account settings to see if there are options to reduce fees, such as opting for a different account type. 2. Check for any pr... »»

Difficult to navigate to account details

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Use the search function if available to quickly locate account det... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

89.1%

Bad experience

7.4%

Neutral

3.4%

~ from our NLP analysis of 524 combined software ratings.

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Private Data Caixadirecta collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics