fix problems on XOSS [iphone]

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—— Run into issues on XOSS? Get help pending when official support gets back to you!

XOSS
Info:
company: XOSS HONG KONG CO., LIMITED
: https://www.xoss.co
: www.xoss.co
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Settings issue

Auto pause feature not disableable

Fix: Check the app settings for an option to disable the auto-pause feature. Navigate to Settings within the app and look for 'Auto Pause' or sim... ⇲
 
Syncing issue

Sync issues with bike computer

Fix: Ensure that both the XOSS app and your bike computer are updated to the latest firmware. Check the manufacturer's website for any updates an... ⇲

Missing workouts in app despite syncing

Fix: Check if the workouts are being saved on your bike computer. If they are, try manually syncing them again by going to the sync option in the... ⇲
 
Support issue

Slow tech support response

Fix: While waiting for a response, check the app's FAQ or help section for common issues and solutions that may address your concern. OR Join... ⇲
 
Bugs issue

Inaccurate logging in remote areas

Fix: Before starting your ride, ensure that the app has a good GPS signal. Wait until the GPS indicator shows a strong signal before beginning yo... ⇲
 
UI issue

Sync button not always appearing

Fix: Restart the app to see if the sync button reappears. Sometimes, a simple restart can resolve UI glitches. OR Check your internet connecti... ⇲

Imperial units not displaying correctly

Fix: Check the app settings to see if there is an option to change the unit of measurement. Look for a 'Units' or 'Measurement' section in the se... ⇲

3D view difficult to manage

Fix: Familiarize yourself with the controls for the 3D view. Look for a tutorial or help section within the app that explains how to navigate the... ⇲
 
Battery issue

Sensor battery drains quickly

Fix: Check if the sensors are using the latest firmware. Sometimes, updates can improve battery efficiency. Refer to the manufacturer's instructi... ⇲
 
Crashes issue

XOSS crashes during account setup

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates and install th... ⇲
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 what users are saying
Good experience
83.9%

Bad experience
12.6%

Neutral
3.5%

~ from our NLP analysis of 342 combined software ratings.

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 Private Data XOSS collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics