fix problems on Zions Bank [iphone]

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Zions Bank Mobile Banking
Info:
company: ZB, N.A.
: https://www.zionsbank.com/
: www.zionsbank.com
Chat with our AI-based Zions Bank Support
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Bugs issue

Zions Bank is unreliable

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or cellular data connection. Try switching between Wi-Fi and cellular data to see i... ⇲

Loss of pay categories and memos

Fix: 1. Check app settings: Go to the settings within the app to see if there is an option to restore or view previous categories and memos. 2. M... ⇲
 
Payments issue

Redirects to external site for credit card transactions

Fix: 1. Use the in-app browser: If the app redirects you to an external site, try using the in-app browser instead of Safari or Chrome. This may... ⇲

Cannot set up autopay for full balance

Fix: 1. Check payment settings: Go to the payments section in the app and ensure you have selected the option for autopay. If it’s not available,... ⇲
 
Login issue

Login issues with incorrect information

Fix: 1. Reset your password: If you are receiving incorrect information errors, try resetting your password through the app or website. Follow th... ⇲

Zions Bank logs out unexpectedly

Fix: 1. Check for app updates: Go to the App Store, tap on your profile icon at the top right, and scroll down to see if an update is available f... ⇲
 
Uploads issue

Mobile deposits frequently fail

Fix: 1. Ensure good lighting: When taking a picture of the check, ensure you have good lighting and that the check is flat and well-aligned withi... ⇲
 
Camera issue

Camera alignment issues for check deposits

Fix: 1. Use a flat surface: Place the check on a flat, contrasting surface to help the camera focus better. 2. Adjust your angle: Hold your phone... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Update the app: Go to the App Store, tap on your profile icon at the top right, and scroll down to see if an update is available for Zion... ⇲
 
Security issue

Touch ID not recognized

Fix: 1. Re-register Touch ID: Go to Settings > Touch ID & Passcode, delete the existing fingerprints, and re-add them. 2. Ensure your fingers are... ⇲
 
UI issue

Too many clicks to access information

Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app to understand where key features are located. 2. Use shortcut... ⇲

Inability to view routing and account numbers easily

Fix: 1. Navigate to account details: Go to the account section of the app and look for an option to view account details. This should display you... ⇲

Scheduled payments total not displayed

Fix: 1. Check payment settings: Go to the scheduled payments section and ensure that all payments are correctly set up. 2. Manually calculate tot... ⇲

Difficulty accessing transaction details

Fix: 1. Navigate to the transactions section: Ensure you are looking in the correct section of the app for transaction details. 2. Use filters: I... ⇲
 
Updates issue

Unexpected maintenance locks users out

Fix: 1. Check for notifications: Look for any notifications within the app or on the bank's website regarding scheduled maintenance. 2. Try acces... ⇲

Inconsistent performance across updates

Fix: 1. Reinstall the app: Delete the app and reinstall it from the App Store to ensure you have a fresh version. 2. Clear app cache: Go to Setti... ⇲
 
Glitches issue

Glitches during login process

Fix: 1. Restart the app: Close the app completely and reopen it to see if the glitches persist. 2. Clear app cache: Go to Settings > General > iP... ⇲
 
Settings issue

Zions Bank does not save login settings

Fix: 1. Check app settings: Go to the app settings and ensure that the option to save login information is enabled. 2. Update the app: Ensure you... ⇲
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 what users are saying
Good experience
93.6%

Bad experience
4.0%

Neutral
2.4%

~ from our NLP analysis of 24,551 combined software ratings.

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 Private Data Zions Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics