fix problems on My UPtv [iphone]

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—— Run into issues on My UPtv? Get help pending when official support gets back to you!

My UPtv
Info:
company: Up Entertainment, LLC
: https://app.uptv.com
: app.uptv.com
Chat with our AI-based My UPtv Support
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UI issue

Movies reappear without previous watched marks

Fix: Clear the app cache by going to your iPhone settings, selecting My UPtv, and choosing to clear cache if the option is available. This can he... ⇲

Difficult to see all unwatched movies in one area

Fix: Create a personal list of unwatched movies in a notes app or use a spreadsheet to track them until the app improves its organization. OR... ⇲

No cast member information in movie descriptions

Fix: Use external movie databases like IMDb to find cast information for the movies you are interested in. OR Check for updates to the app, as... ⇲

Movies disappear after airing

Fix: Check if there is a section in the app for recently aired movies or a library feature that retains past content. OR Keep a personal list... ⇲

My UPtv does not show all movies available on UPtv

Fix: Explore different categories or sections within the app to ensure you are viewing all available content. OR Check for updates to the app,... ⇲
 
Customization issue

No option to mark movies as 'want to watch'

Fix: Use a third-party app or note-taking app to create a list of movies you want to watch. This can serve as a workaround until the feature is a... ⇲

No way to add all new movies to calendar at once

Fix: Manually add movies to your calendar as they are announced, or use a third-party app that allows bulk calendar entries. OR Check if the a... ⇲

Limited viewing modes available

Fix: Explore the app settings to see if there are any options to change viewing modes or layouts. OR Check for updates to the app, as new view... ⇲
 
Crashes issue

My UPtv closes and shows black screen

Fix: Force close the app by swiping up from the bottom of the screen and swiping My UPtv off the screen. Then reopen the app to see if the issue... ⇲
 
Login issue

Unable to log in with account information

Fix: Double-check your login credentials for accuracy. Ensure that there are no typos in your email or password. If you have forgotten your passw... ⇲
 
Downloads issue

My UPtv does not allow re-download

Fix: Check your device storage to ensure there is enough space for the app. Go to Settings > General > iPhone Storage to manage your storage. O... ⇲
 
Glitches issue

Movies jumble around constantly

Fix: Try sorting the movies manually if the app allows it. Look for sorting options in the app settings or movie list. OR Check for updates to... ⇲
 
Search issue

Search function does not return results for watched movies

Fix: Try searching for movies using different keywords or titles. Sometimes, the search function may not recognize certain terms. OR Clear the... ⇲

Movies not searchable after airing

Fix: Keep a list of movies you want to search for after airing, and check back periodically to see if they become searchable again. OR Check i... ⇲
 
Links issue

Links to movie titles lead to different movies

Fix: Report the issue through the app's feedback option if available, as this may be a bug that needs to be addressed in future updates. OR Tr... ⇲
 
Notifications issue

Calendar reminders do not work properly

Fix: Ensure that the app has permission to access your calendar. Go to Settings > Privacy > Calendars and check if My UPtv is enabled. OR Manu... ⇲
 
Account issue

Lost previously marked watched movies after account issues

Fix: Try logging out and back into your account to see if the watched history is restored. OR Keep a personal log of watched movies to avoid l... ⇲
 
Updates issue

My UPtv only displays Christmas movies after update

Fix: Check the app settings to see if there is a filter applied that limits the view to holiday movies. Disable any such filters. OR Reinstall... ⇲
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 what users are saying
Good experience
63.2%

Bad experience
23.0%

Neutral
13.8%

~ from our NLP analysis of 174 combined software ratings.

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 Private Data My UPtv collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data