fix problems on Qustodio Parental Control App [iphone]

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—— Run into issues on Qustodio Parental Control App? Get help pending when official support gets back to you!

Qustodio Parental Control App
Info:
company: Qustodio
: http://www.qustodio.com/help
: www.qustodio.com
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Compatibility issue

Limited functionality on mobile app

Fix: 1. Check for Updates: Ensure that you are using the latest version of the app. Go to the App Store and check for any available updates for Q... ⇲

Qustodio Parental Control App does not work on certain devices

Fix: 1. Check Compatibility: Verify that your device meets the minimum requirements for Qustodio. Check the Qustodio website for a list of compat... ⇲

Limited support for specific platforms

Fix: 1. Check Supported Platforms: Visit the Qustodio website to confirm which platforms are supported and ensure you are using a compatible devi... ⇲
 
Settings issue

Time limits not honored

Fix: 1. Verify Time Limit Settings: Open Qustodio and check the time limit settings for each app. Make sure they are set correctly and saved. 2.... ⇲

Inability to set different time limits for apps

Fix: 1. Update the App: Make sure you are using the latest version of Qustodio, as updates may include new features or fixes for this issue. 2. U... ⇲

Keyword filtering not available

Fix: 1. Check App Settings: Open Qustodio and navigate to the filtering settings to see if keyword filtering is an option that can be enabled. 2.... ⇲

Inability to adjust settings remotely

Fix: 1. Use the Web Dashboard: Log into the Qustodio web dashboard from a computer to adjust settings remotely, as this may offer more functional... ⇲

Inability to monitor certain apps effectively

Fix: 1. Check App Permissions: Ensure that Qustodio has the necessary permissions to monitor the specific apps in question. Go to Settings > Priv... ⇲
 
Support issue

Poor customer support response

Fix: 1. Use Help Resources: Visit the Qustodio help center or FAQ section on their website for common issues and solutions. 2. Community Forums:... ⇲
 
Security issue

Qustodio Parental Control App can be easily uninstalled by child

Fix: 1. Use Device Restrictions: Go to Settings > Screen Time > Content & Privacy Restrictions. Enable restrictions and set a passcode to prevent... ⇲
 
Glitches issue

Glitches after software updates

Fix: 1. Restart the App: Close and reopen the app to see if the glitches resolve themselves. 2. Clear Cache: Go to Settings > General > iPhone St... ⇲
 
Bugs issue

Inconsistent blocking of apps and websites

Fix: 1. Check Blocked List: Open Qustodio and review the list of blocked apps and websites to ensure they are correctly configured. 2. Update the... ⇲

False activity reports

Fix: 1. Verify Settings: Double-check the settings in Qustodio to ensure they are configured correctly for accurate reporting. 2. Restart the App... ⇲
 
UI issue

Difficult navigation and setup

Fix: 1. Follow Setup Guide: Refer to the Qustodio setup guide available on their website or within the app to ensure you are following the correc... ⇲
 
Payments issue

Auto-renewal issues

Fix: 1. Check Subscription Settings: Go to Settings > [Your Name] > Subscriptions and check your Qustodio subscription status and renewal setting... ⇲
 
Messages issue

Limited monitoring of text messages

Fix: 1. Check Permissions: Ensure that Qustodio has the necessary permissions to monitor text messages. Go to Settings > Privacy and check the pe... ⇲
 
Network issue

VPN connectivity issues

Fix: 1. Check VPN Settings: Ensure that the VPN settings within Qustodio are configured correctly. Go to the app settings and verify the VPN conf... ⇲
 
Privacy issue

Lack of privacy for children

Fix: 1. Discuss Privacy: Have an open conversation with your child about privacy and the reasons for monitoring, which can help them understand t... ⇲
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 what users are saying
Good experience
80.6%

Bad experience
15.7%

Neutral
3.7%

~ from our NLP analysis of 6,439 combined software ratings.

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FamilyLink

 Private Data Qustodio Parental Control App collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Qustodio 5 devices 1-year: $54.99 Premium features & up to 5 devices/kids
  2. Qustodio Complete+Care 1y: $99.99 Advanced safety for unlimited devices + Care
  3. Qustodio Premium Basic 1y: $59.99 Core protection for 5 devices
  4. Qustodio 10 devices 1-year: $94.99 Premium features & up to 10 devices/kids
  5. Qustodio Premium Complete 1y: $99.99 Advanced safety for unlimited devices
  6. Qustodio Premium Basic+Care 1y: $72.99 Core protection for 5 devices + Care
  7. Qustodio 15 devices 1-year: $159.99 Premium features & up to 15 devices/kids