fix problems on ADT Control [iphone]

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ADT Control ®
Info:
company: ADT LLC
: https://www.myadt.com/help/index.html
: www.adt.com
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Video issue

Inconsistent video playback

Fix: 1. Ensure that your internet connection is strong and stable. Test your speed using a speed test app. 2. Clear the app cache by going to Set... ⇲
 
Installation issue

Requires app reinstallation for issues

Fix: 1. Before reinstalling, try clearing the app cache as mentioned above. 2. If issues continue, uninstall the app by pressing and holding the... ⇲
 
Network issue

Cannot access videos without Wi-Fi

Fix: 1. Check if your cellular data settings allow the app to use data. Go to Settings > Cellular and ensure that ADT Control is enabled. 2. If y... ⇲

Limited functionality without internet

Fix: 1. Download any available content while connected to Wi-Fi for offline access. 2. Check if the app has any offline features or settings that... ⇲
 
Settings issue

Limited recording clips per month

Fix: 1. Review your subscription plan details in the app to understand the limitations. 2. Consider adjusting your recording settings to optimize... ⇲
 
Camera issue

Camera frequently goes offline

Fix: 1. Check your Wi-Fi connection and ensure the camera is within range of the router. 2. Restart the camera by unplugging it for a few seconds... ⇲

Inability to manually record

Fix: 1. Check the app settings to see if there is an option to enable manual recording. 2. If not available, consider using an alternative app th... ⇲
 
Loading issue

Slow to load live feed

Fix: 1. Ensure your internet connection is stable and fast enough for streaming. Test your speed and consider upgrading your internet plan if nec... ⇲
 
Customization issue

No panic button feature

Fix: 1. Check the app settings to see if there is an option to enable a panic button or emergency feature. 2. If not available, consider using yo... ⇲
 
Bugs issue

Inaccurate system status

Fix: 1. Refresh the app by closing it completely and reopening it. 2. Check for any updates in the App Store that may address system status inacc... ⇲
 
Support issue

Poor customer service

Fix: 1. Utilize the in-app help resources to find answers to common questions. 2. Check online forums or community groups for user-shared solutio... ⇲

Limited help resources in app

Fix: 1. Explore the app thoroughly to find any hidden help sections or FAQs. 2. Use online resources such as forums or YouTube for additional hel... ⇲

Lack of comprehensive help videos

Fix: 1. Search for user-generated content on platforms like YouTube for tutorials and walkthroughs related to ADT Control. 2. Join online forums... ⇲
 
Payments issue

High fees for additional equipment

Fix: 1. Review your current equipment needs and see if you can optimize your existing setup before purchasing new items. 2. Look for sales or dis... ⇲
 
Account issue

Difficult to switch account ownership

Fix: 1. Review the app's account settings to see if there is an option to transfer ownership. 2. If not, document all necessary information and s... ⇲
 
Crashes issue

ADT Control hangs or crashes

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Clear the app cache by offlo... ⇲
 
Updates issue

Requires frequent app updates

Fix: 1. Enable automatic updates in the App Store by going to Settings > App Store and turning on 'App Updates'. 2. Regularly check for updates m... ⇲
 
Notifications issue

Notifications not timely

Fix: 1. Check your notification settings in the app and on your iPhone to ensure they are set to 'Immediate'. 2. Restart your iPhone to refresh t... ⇲
 
UI issue

Confusing user interface

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout and features. 2. Look for any tutorial or help sections within... ⇲
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 what users are saying
Good experience
97.0%

Neutral
1.5%

Bad experience
1.5%

~ from our NLP analysis of 492,117 combined software ratings.

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 Private Data ADT Control collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location