fix problems on Cochlear CoPilot [iphone]

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—— Run into issues on Cochlear CoPilot? Get help pending when official support gets back to you!

Cochlear CoPilot
Info:
company: Cochlear Ltd
: http://www.cochlear.com/customer-service
Chat with our AI-based Cochlear CoPilot Support
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Customization issue

Lack of a share feature for important information

Fix: Copy the text of the important information and paste it into a messaging app or email to share it with others. This can be done by long-pres... ⇲

No way to tag read articles

Fix: Use a note-taking app to keep track of articles you have read. You can create a checklist or a simple list to mark off articles as you compl... ⇲

Need more hearing exercises

Fix: Explore other apps or online resources that offer hearing exercises and integrate them into your routine alongside the Cochlear CoPilot app.... ⇲
 
UI issue

Articles and exercises are randomly listed

Fix: Check if there is a filter or sorting option in the app settings that allows you to organize articles and exercises by date, relevance, or c... ⇲

Confusion due to mixed content of exercises, tips, and articles

Fix: Create a personal organization system by categorizing the content in a note-taking app, separating exercises, tips, and articles for easier... ⇲
 
Security issue

Too many passwords for Cochlear apps

Fix: Consider using a password manager app to store and manage all your passwords securely. This will help you keep track of multiple passwords w... ⇲
 
Notifications issue

Frequent 'wrong password' notifications

Fix: Double-check that you are entering the correct password, paying attention to case sensitivity and any special characters. Consider resetting... ⇲
 
Account issue

Blocked out of account after multiple failed login attempts

Fix: Wait for a specified period (usually 15-30 minutes) before trying to log in again, as many apps have a temporary lockout period after failed... ⇲
 
Login issue

Salesforce authorization error on login

Fix: Ensure that you are using the correct login credentials for Salesforce. If you have multiple accounts, verify that you are using the right o... ⇲

Login issues despite password resets

Fix: Ensure that your internet connection is stable when attempting to log in. A weak connection can cause login issues even with the correct pas... ⇲
 
Compatibility issue

No Spanish version available

Fix: Use a translation app or service to translate the content you need from English to Spanish. This can help you understand the material better... ⇲

Cochlear CoPilot is specific to a device not mentioned in description

Fix: Check the app's official website or user manual for compatibility information to ensure your device meets the requirements. OR If you hav... ⇲
 
Audio issue

No sound from the app with cochlear implants

Fix: Check the app's audio settings to ensure that sound is enabled and that the volume is turned up. Also, verify that your device's sound setti... ⇲
 
Network issue

Inability to access the app for extended periods

Fix: Ensure that your device has sufficient storage and memory available, as low resources can cause apps to crash or become unresponsive. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
45.8%

Bad experience
35.4%

Neutral
18.8%

~ from our NLP analysis of 48 combined software ratings.

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 Private Data Cochlear CoPilot collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics