fix problems on Oasis Direct [iphone]

—— Run into issues on Oasis Direct? Get help pending when official support gets back to you!

Oasis Direct

Info:

company: Oasis Pure Water Factory LLC

: https://www.ouroasis.com

: www.nfpcgroup.com

Chat with our AI-based Oasis Direct Support

🛠️ Common Oasis Direct Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

constantly times out

Fix: Check your internet connection. Ensure you have a stable Wi-Fi or cellular data connection. If the connection is weak, try moving closer to... ⇲

shows busy icon when idle

Fix: Close any background applications that may be using resources. Double-click the home button (or swipe up from the bottom on newer iPhones) t... ⇲

logs out after timeout

Fix: Check if there is an option to stay logged in. Some apps have a 'Remember Me' or 'Stay Logged In' feature in the login settings. Enable this... ⇲

unable to login

Fix: Reset your password. Use the 'Forgot Password' feature on the login screen to reset your password and try logging in again. OR Ensure you... ⇲

Loading issue

spinning wheel on login screen

Fix: Clear the app cache. Go to your iPhone settings, find Oasis Direct, and look for an option to clear cache or data. This can help resolve loa... ⇲

Syncing issue

does not update balance

Fix: Refresh the balance manually. Look for a refresh button or pull down on the balance screen to force an update. OR Check for any pending t... ⇲

Payments issue

chasing for payments already made

Fix: Keep a record of all transactions. Use a note-taking app to log payments made, including dates and amounts, to track what has been processed... ⇲

unable to top up wallet

Fix: Check your payment method. Ensure that the payment method linked to your account is valid and has sufficient funds. OR Try a different pa... ⇲

Freezing issue

Oasis Direct freezes

Fix: Force close the app. Double-click the home button (or swipe up from the bottom) to access the app switcher, find Oasis Direct, and swipe it... ⇲

Crashes issue

keeps crashing

Fix: Reinstall the app. Delete the app from your iPhone and then download it again from the App Store to ensure you have the latest version witho... ⇲

Updates issue