fix problems on American Airlines [iphone]

—— Run into issues on American Airlines? Get help pending when official support gets back to you!

American Airlines

Info:

company: American Airlines

: http://www.aa.com/pubcontent/en_US/fragments/iPhone/FAQs.jsp

: www.aa.com

Chat with our AI-based American Airlines Support

🛠️ Common American Airlines Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Inability to check in or access boarding passes

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. If the connection is weak, try switching... ⇲

19% of users had this problem

American Airlines resets during input

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates.... ⇲

14% of users had this problem

Bugs issue

Seat assignments change unexpectedly

Fix: Check your reservation details in the app regularly, especially close to your flight date. If you notice a change, contact American Airlines... ⇲

Support issue

Difficult navigation for customer support

Fix: Familiarize yourself with the app's layout. Use the search function to quickly find customer support options or FAQs. OR Bookmark the cus... ⇲

Difficulty in reporting baggage issues

Fix: Use the app's baggage tracking feature to report issues directly. Make sure to have your baggage claim number handy. OR If the app is not... ⇲

Long wait times for customer service

Fix: Use the app's self-service options for common issues, which can save time compared to waiting for a representative. OR Try contacting cus... ⇲

Freezing issue

Frequent app freezes

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app to see if it resolve... ⇲

Glitches issue

In-flight entertainment glitches

Fix: Ensure that your device is updated to the latest iOS version. Go to Settings > General > Software Update to check for updates. OR Try res... ⇲

Notifications issue

Delayed notifications for flight changes

Fix: Check your notification settings for the app. Go to Settings > Notifications > American Airlines and ensure that notifications are enabled.... ⇲

UI issue

Lack of real-time upgrade list visibility

Fix: Check the app frequently for upgrade availability, especially close to your flight time. Upgrades can change rapidly based on availability.... ⇲

Confusing user interface

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the interface can help you navigate more easily. OR... ⇲

Inability to view trip credits easily

Fix: Check the 'My Trips' section in the app to see if your trip credits are listed there. If not, ensure your AAdvantage account is linked. OR... ⇲

Syncing issue

Issues with mileage accrual

Fix: Ensure that your AAdvantage account is linked to the app. Go to your profile settings in the app to check this. OR Keep receipts and reco... ⇲

Settings issue

No option to save personal information

Fix: Check the app settings to see if there is an option to save your profile information. If not, consider using a password manager to store you... ⇲

Limited options for managing reservations

Fix: Explore the app thoroughly to find all available options for managing reservations. Some features may be located in different sections of th... ⇲

Compatibility issue

Limited functionality compared to competitor apps

Fix: Explore all features of the app to ensure you are utilizing it to its full potential. Some features may be hidden in menus. OR Use the Am... ⇲

Network issue

Poor integration with Wi-Fi for streaming

Fix: Ensure that you are connected to the correct in-flight Wi-Fi network. Sometimes, multiple networks are available, and you may need to switch... ⇲

Inaccessible information during emergencies

Fix: Download important travel documents and information before your flight. Use the app to access these documents offline if needed. OR Keep... ⇲

American Airlines does not retain user session

Fix: Check your app settings to see if there is an option to stay logged in. If not, consider using a password manager to quickly log in each tim... ⇲

Crashes issue

Frequent crashes when switching between tasks

Fix: Close other apps running in the background to free up memory. Double-click the home button and swipe up on apps to close them. OR Restart... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.1%

Bad experience

5.9%

Neutral

2.0%

~ from our NLP analysis of 496,460 combined software ratings.

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Private Data American Airlines collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Purchases
- Financial Info
- Contact Info
- User Content
- Search History
- Browsing History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location