fix problems on Oral-B [iphone]

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Oral-B
Info:
company: P&G Health Care
: https://oralb.com/en-us/faq-help-center/
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Bugs issue

Timer stops unexpectedly during brushing

Fix: 1. Check if the app is running in the background and not being interrupted by other apps. 2. Close any unnecessary apps to free up resources... ⇲

Missed sections are incorrectly recorded

Fix: 1. Review the brushing technique and ensure you are covering all areas of your mouth as recommended by the app. 2. Brush for the full durati... ⇲

Data tracking for flossing and rinsing is inconsistent

Fix: 1. Ensure you are following the app's prompts for logging these activities. 2. Regularly check the app for updates that may improve data tra... ⇲

Oral-B loses session data if not saved before closing

Fix: 1. Make it a habit to save your session data before closing the app. 2. Check the app settings to see if there is an option to auto-save ses... ⇲

Oral-B does not provide real-time feedback on brushing areas

Fix: 1. Ensure that the app is connected to the toothbrush properly and that the sensors are functioning. 2. Brush in front of a mirror to self-m... ⇲

Oral-B fails to recognize brushing after starting

Fix: 1. Ensure that the toothbrush is turned on and that you are brushing with enough pressure for the sensors to detect activity. 2. Restart the... ⇲

Oral-B does not retain streaks for flossing and rinsing

Fix: 1. Manually track your flossing and rinsing streaks in a separate app or journal. 2. Use the notes feature in the Oral-B app to log your flo... ⇲

Oral-B reopens brushing session automatically after completion

Fix: 1. Check the app settings for any options related to session management and adjust them accordingly. 2. Close the app completely after finis... ⇲

Oral-B does not accurately reflect brushing time

Fix: 1. Ensure that you are brushing for the full recommended duration and that the toothbrush is properly connected to the app. 2. Restart the a... ⇲

Oral-B misreads brushing pressure

Fix: 1. Ensure that you are using the toothbrush correctly and not applying excessive pressure. 2. Clean the pressure sensors on the toothbrush t... ⇲

Oral-B does not support touch-up brushing sessions

Fix: 1. Use the main brushing session feature to log touch-up sessions manually. 2. Set reminders in the app for touch-up sessions to ensure they... ⇲

Oral-B fails to track progress accurately over time

Fix: 1. Regularly check the app for updates that may improve tracking accuracy. 2. Manually log your progress in a separate app or journal until... ⇲
 
Customization issue

Oral-B does not allow manual adjustments for flossing or mouthwash

Fix: 1. Use the notes feature in the app to manually log your flossing and mouthwash sessions. 2. Create a routine reminder in the app to track t... ⇲

Inability to customize settings without app open

Fix: 1. Familiarize yourself with the app's settings and make adjustments before starting your brushing session. 2. Keep the app open during your... ⇲
 
UI issue

User interface lacks intuitive historical data presentation

Fix: 1. Explore all sections of the app to familiarize yourself with where historical data is located. 2. Provide feedback through the app's feed... ⇲

Oral-B interface is not user-friendly for quick access

Fix: 1. Familiarize yourself with the app layout and features to improve navigation speed. 2. Create a shortcut on your home screen for quick acc... ⇲
 
Network issue

Bluetooth connection issues between app and toothbrush

Fix: 1. Turn off Bluetooth on your iPhone and then turn it back on. 2. Forget the toothbrush in your Bluetooth settings and re-pair it with the a... ⇲
 
Updates issue

Oral-B lacks encouragement features after updates

Fix: 1. Explore the app settings to see if there are any new features or options for encouragement that may have been added. 2. Use external moti... ⇲
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 what users are saying
Good experience
94.7%

Neutral
2.7%

Bad experience
2.6%

~ from our NLP analysis of 171,005 combined software ratings.

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 Private Data Oral-B collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics