fix problems on Drop [iphone]

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Drop: Shop Cash Back & Rewards
Info:
company: Drop Technologies Inc.
: https://support.joindrop.com/en/
: www.joindrop.com
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Bugs issue

Points redemption process is overly complicated

Fix: 1. Review the redemption process step-by-step within the app. Take notes on each step to ensure you understand what is required. 2. If the a... ⇲

Inconsistent point tracking

Fix: 1. Regularly check your points balance and transaction history in the app to ensure accuracy. 2. If you notice discrepancies, take screensho... ⇲

High point minimums for low-value gift cards

Fix: 1. Focus on accumulating points for higher-value gift cards that may have lower redemption thresholds. 2. Consider saving your points for la... ⇲

Points removed without clear explanation

Fix: 1. Keep a detailed record of your points transactions, including dates and amounts, to help identify any discrepancies. 2. Review the app's... ⇲

Gift cards sell out within seconds

Fix: 1. Set up notifications for when new gift cards are available, if the app offers this feature. 2. Try to log in to the app at peak times whe... ⇲

Inability to redeem points despite meeting requirements

Fix: 1. Double-check that you have met all the requirements for redemption, including any specific conditions tied to offers. 2. Log out of the a... ⇲
 
Slow issue

Long wait times for gift card delivery

Fix: 1. Check the app for any updates regarding gift card delivery times, as they may vary based on demand. 2. If you have a specific gift card i... ⇲
 
Customization issue

Power offers cannot be changed

Fix: 1. Review the terms and conditions of the power offers to understand their limitations. 2. If you find a power offer that does not suit your... ⇲
 
Freezing issue

Drop freezes or fails to load

Fix: 1. Close the app completely and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) to see all open apps,... ⇲
 
Support issue

Limited customer support responsiveness

Fix: 1. Check the app for any self-help resources, such as FAQs or troubleshooting guides, that may address your issue. 2. If you need to contact... ⇲
 
Updates issue

Frequent changes to redemption policies

Fix: 1. Regularly review the app's terms and conditions or any announcements regarding policy changes. 2. Stay engaged with the app's community o... ⇲
 
Performance issue

Drop performance degrades during peak times

Fix: 1. Try using the app during off-peak hours when fewer users are likely to be online. 2. Clear the app's cache by offloading it (Settings > G... ⇲
 
Privacy issue

Lack of transparency in point earning

Fix: 1. Review the app's FAQ or help section for detailed information on how points are earned. 2. Keep track of your transactions and the points... ⇲
 
Access issue

Difficulty in accessing offers

Fix: 1. Ensure your app is updated to the latest version, as updates may improve access to offers. 2. Check your internet connection and try swit... ⇲
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 what users are saying
Good experience
81.5%

Bad experience
15.4%

Neutral
3.1%

~ from our NLP analysis of 55,609 combined software ratings.

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 Private Data Drop collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics