fix problems on Pickup [iphone]

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—— Run into issues on Pickup ? Get help pending when official support gets back to you!

Pickup by Capital Metro
Info:
company: Via Transportation, Inc.
: https://capmetro.org
: capmetro.org
Chat with our AI-based Pickup Support
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Settings issue

Inaccurate pickup locations

Fix: 1. Manually adjust the pickup location: When requesting a ride, tap on the pickup location pin and drag it to the correct spot on the map be... ⇲
 
Customization issue

Rating system cannot be changed

Fix: 1. Provide feedback through the app: If you cannot change your rating, look for a feedback option within the app to express your concerns ab... ⇲
 
Support issue

Customer support unresponsive

Fix: 1. Use in-app support: Check if the app has a support or help section where you can submit a request or find FAQs that might address your is... ⇲
 
Bugs issue

Drivers sometimes drive too fast

Fix: 1. Provide feedback after the ride: Use the rating system to report any unsafe driving behavior, as this feedback can help improve driver tr... ⇲

Inconsistent service quality

Fix: 1. Rate your rides: Consistently rate your rides to help the service identify patterns in driver performance and improve overall service qua... ⇲
 
Compatibility issue

Limited service zones

Fix: 1. Check the service area map: Review the app's service area map to understand where pickups are available and plan your rides accordingly.... ⇲
 
Crashes issue

Pickup crashes or malfunctions

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Hold down the power button and slide to power off, then turn it... ⇲
 
Payments issue

Drivers unsure of payment status

Fix: 1. Confirm payment method: Before your ride, check that your payment method is correctly set up in the app under Settings > Payment Methods.... ⇲
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 what users are saying
Good experience
97.2%

Bad experience
1.5%

Neutral
1.3%

~ from our NLP analysis of 852 combined software ratings.

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 Private Data Pickup collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics