fix problems on OTC-Anywhere [iphone]

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—— Run into issues on OTC-Anywhere? Get help pending when official support gets back to you!

OTC-Anywhere
Info:
company: Convey Health Solutions, Inc
: https://www.otc-anywhere.com/p/4/support
: www.otc-anywhere.com
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Security issue

Cannot copy and paste passwords

Fix: Check if the app has any restrictions on copying and pasting. If it does, you can manually type the password instead. To make it easier, con... ⇲
 
UI issue

No back button on product page

Fix: Use the swipe gesture to go back to the previous page. Swipe from the left edge of the screen towards the right to navigate back. OR If s... ⇲

User interface is not user-friendly

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located to improve your navigatio... ⇲
 
Search issue

Search function is slow and ineffective

Fix: Try refining your search terms. Use specific keywords related to the product you are looking for, and avoid using overly broad terms. OR... ⇲
 
Bugs issue

Products listed as covered are not actually covered

Fix: Verify the coverage details by checking the product description or contacting your insurance provider directly for confirmation. OR Keep... ⇲

Cart does not show items added

Fix: Try refreshing the app by closing it completely and reopening it. This can sometimes resolve display issues with the cart. OR Check if th... ⇲

Error messages are unclear

Fix: Take note of the exact wording of the error message and try searching online for solutions related to that specific error. OR If the erro... ⇲
 
Login issue

No facial recognition login

Fix: If you prefer a quicker login method, consider using the fingerprint login feature if available. Go to Settings > OTC-Anywhere > Enable Touc... ⇲

Temporary passwords are not recognized

Fix: Ensure that you are entering the temporary password exactly as it was provided, paying attention to case sensitivity and any special charact... ⇲
 
Loading issue

Product images do not load

Fix: Check your internet connection to ensure it is stable. Try switching between Wi-Fi and cellular data to see if the images load. OR Clear... ⇲
 
Registration issue

Registration process is confusing

Fix: Take your time to read each step of the registration process carefully. If there are tooltips or help icons, use them for guidance. OR Co... ⇲
 
Syncing issue

OTC-Anywhere does not sync with online account

Fix: Ensure you are logged into the same account on both the app and the website. Log out and log back in to refresh the connection. OR Check... ⇲
 
Support issue

Customer support is unhelpful

Fix: Try searching the app's FAQ section or help center for answers to common questions before reaching out to support. OR Document your issue... ⇲

Contact information is missing or broken

Fix: Look for any alternative contact methods within the app, such as a help section or FAQ that may provide additional support options. OR If... ⇲
 
Crashes issue

OTC-Anywhere crashes frequently

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files. OR... ⇲
 
Updates issue

Limited product selection compared to previous app

Fix: Check for any filters that may be limiting your search results. Clear any active filters to see the full product selection. OR Keep an ey... ⇲

OTC-Anywhere is outdated and archaic

Fix: Check for updates in the App Store and install the latest version to access any new features or improvements. OR Provide feedback through... ⇲
 
Features issue

No option to scan items for eligibility

Fix: Manually enter the product details in the app to check for eligibility until a scanning feature is implemented. OR Keep a list of items y... ⇲
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 what users are saying
Bad experience
87.3%

Good experience
9.5%

Neutral
3.2%

~ from our NLP analysis of 220 combined software ratings.

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 Private Data OTC-Anywhere collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.