fix problems on Telebirr [iphone]

​

—— Run into issues on Telebirr? Get help pending when official support gets back to you!

telebirr
Info:
company: Ethio telecom
: http://www.ethiotelecom.et
: www.ethiotelecom.et
Chat with our AI-based telebirr Support
   Hello! How can I assist you?  

characters left:
 
Security issue

telebirr stays logged in after closing

Fix: To enhance security, you can manually log out of the app before closing it. Look for a 'Log Out' option in the app's settings or profile sec... ⇲
 
UI issue

Date selector excludes seniors

Fix: If the date selector is not user-friendly for seniors, consider using a calendar app that allows for easier date selection. You can select t... ⇲

Inability to see homepage

Fix: If the homepage is not loading, try clearing the app's cache by offloading the app as mentioned earlier. This can help resolve loading issue... ⇲

Poor iOS UI implementation

Fix: If the UI is difficult to navigate, familiarize yourself with the app's layout by exploring each section. Take notes on where key features a... ⇲

Navigation difficulties

Fix: If navigation is challenging, take some time to explore the app's layout. Familiarize yourself with the main sections and features to improv... ⇲
 
Login issue

Login process requires phone restart

Fix: If you find that you need to restart your phone to log in, try clearing the app's cache. Go to your iPhone's Settings > General > iPhone Sto... ⇲

Password field only accepts numbers

Fix: If the password field only accepts numbers, try using a different password that includes letters and special characters, if the app allows i... ⇲

Account creation instead of login

Fix: If the app is directing you to create an account instead of logging in, ensure you are selecting the correct option for existing users. Look... ⇲
 
Ads issue

Excessive ads cluttering interface

Fix: To minimize distractions from ads, check if there is a premium version of the app available for purchase that removes ads. This can provide... ⇲
 
Settings issue

Loaning system limitations

Fix: If the loaning system has limitations, review the terms and conditions within the app to understand the requirements better. This can help y... ⇲

Region selection option hidden

Fix: If the region selection is not easily accessible, try navigating to the settings or profile section of the app where regional settings are t... ⇲

Profile editing restrictions

Fix: If you cannot edit your profile, check if there are any restrictions in the app's settings. Some apps require you to verify your identity be... ⇲
 
Crashes issue

Frequent crashes

Fix: To reduce crashes, ensure that your app is updated to the latest version. Go to the App Store, search for Telebirr, and check for updates. K... ⇲

telebirr fails to open

Fix: If the app fails to open, try restarting your iPhone. This can clear temporary files and free up memory, which may help the app launch succe... ⇲
 
Support issue

Unresponsive customer service

Fix: If customer service is unresponsive, check the app for any FAQs or help sections that may provide answers to common issues. This can save yo... ⇲
 
Loading issue

Infinity loading on login

Fix: If you experience infinite loading during login, check your internet connection. Switch between Wi-Fi and mobile data to see if the issue pe... ⇲

Loading icon not displayed

Fix: If the loading icon is missing, try restarting the app. Close it completely and reopen it to see if the loading icon appears during loading... ⇲
 
Network issue

Mobile data login issues

Fix: If you are having trouble logging in using mobile data, ensure that the app has permission to use mobile data. Go to Settings > Cellular > T... ⇲

Connection failed error

Fix: If you encounter a connection failed error, check your internet connection. Ensure you are connected to Wi-Fi or have a strong mobile data s... ⇲
 
Payments issue

Failed purchases without refunds

Fix: If a purchase fails, check your payment method to ensure it is valid and has sufficient funds. You can also try using a different payment me... ⇲

Inability to pay bills

Fix: If you cannot pay bills through the app, check if your payment method is set up correctly. Go to the payment settings and ensure your paymen... ⇲

Monthly bill payment issues

Fix: If you are having trouble with monthly bill payments, ensure that your payment method is up to date and has sufficient funds. Check the paym... ⇲
 
Compatibility issue

telebirr not opening on certain iOS versions

Fix: If the app does not open on your iOS version, check the App Store for any updates that may be available. Keeping the app updated can resolve... ⇲
 
Privacy issue

Data handling concerns

Fix: If you have concerns about data handling, review the app's privacy policy to understand how your data is used and stored. This can provide c... ⇲
 
Bugs issue

Engage feature malfunctions

Fix: If the engage feature is not working, try restarting the app to see if that resolves the issue. Sometimes, a simple restart can fix temporar... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
61.1%

Bad experience
31.6%

Neutral
7.3%

~ from our NLP analysis of 889 combined software ratings.

 Switch to these Alternatives:
BoAMobile
Ebirr
Pyypl
Abay Bank Mobile Banking
DahabshiilApp
Coop Pank
Forex Trading for Beginners
IBS Mobile Banking
Co-operative Bank
MetaTrader 5

 Private Data telebirr collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location