fix problems on National General [iphone]

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National General
Info:
company: National General Insurance Company
: https://nationalgeneral.com/
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Features issue

No capability to file claims in the app

Fix: Check if there is an option to file claims on the website. If the app does not support this feature, you may need to use the website to file... ⇲

No option to request roadside assistance in the app

Fix: If the app does not have this feature, consider saving the roadside assistance phone number in your contacts for quick access when needed.... ⇲

Cannot save ID cards to Apple Wallet

Fix: Take a screenshot of your digital ID card and manually add it to your Apple Wallet by selecting 'Add to Wallet' from the screenshot options.... ⇲
 
Crashes issue

National General frequently crashes

Fix: Clear the app's cache by going to your iPhone settings, selecting the app, and choosing to clear cache or data if that option is available.... ⇲
 
Loading issue

Long loading times

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if loading times improve. OR Close any other... ⇲
 
Login issue

Unique login ID vs policy number confusion

Fix: Check the app's help section for clarification on login requirements. It may provide specific instructions on how to log in using your uniqu... ⇲

Issues with logging in

Fix: Double-check your login credentials for any typos. Ensure that the Caps Lock is off and that you are entering the correct username and passw... ⇲

National General does not remember usernames or passwords

Fix: Check your iPhone settings to ensure that the app has permission to save passwords. Go to Settings > Passwords and Accounts and see if the a... ⇲

Frequent lockouts from the app

Fix: Ensure that you are entering the correct login credentials. If you are unsure, use the 'Forgot Password' feature to reset your password. O... ⇲
 
UI issue

Digital ID card buttons do not work

Fix: Try tapping and holding the button for a few seconds to see if it responds. Sometimes, a long press can trigger a function that a quick tap... ⇲

National General is not user-friendly

Fix: Familiarize yourself with the app's layout by exploring all sections. Sometimes, taking time to navigate can improve your experience. OR... ⇲

Poor navigation and help options

Fix: Explore the app's help section thoroughly. Sometimes, the information is available but not immediately obvious. OR Consider creating a pe... ⇲
 
Payments issue

Payment processing issues

Fix: Verify that your payment method is valid and has sufficient funds. Check with your bank or card issuer if there are any restrictions on the... ⇲

Auto pay not available

Fix: Check the app settings to see if there is an option to enable auto pay. If not, you may need to set reminders to make payments manually each... ⇲
 
Support issue

Customer support is unhelpful

Fix: Document your issue clearly and try reaching out to customer support again with specific details. This may help them assist you better. OR... ⇲
 
Bugs issue

E-signature errors

Fix: Ensure that you are using a compatible browser or app version for e-signatures. Check for any updates that may fix this issue. OR Try sig... ⇲
 
Updates issue

Inconsistent app performance after updates

Fix: Clear the app's cache and data to reset its performance. This can often resolve issues that arise after updates. OR If the app continues... ⇲
 
Compatibility issue

Limited functionality compared to website

Fix: Use the website for tasks that the app does not support. Bookmark the website for easy access when you need to perform those functions. OR... ⇲
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 what users are saying
Bad experience
74.7%

Good experience
23.5%

Neutral
1.8%

~ from our NLP analysis of 340 combined software ratings.

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 Private Data National General collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics