fix problems on Kumu [iphone]

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—— Run into issues on Kumu? Get help pending when official support gets back to you!

kumu - Livestream Community
Info:
company: Kumu Play
: https://kumu.zendesk.com/hc/en-us/requests/new
: www.kumu.ph
Chat with our AI-based kumu Support
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Audio issue

unable to unmute or mute during streams

Fix: 1. Check app permissions: Go to your iPhone settings, find Kumu, and ensure that microphone permissions are enabled. This is crucial for mut... ⇲
 
Ads issue

aggressive prompts for reviews

Fix: 1. Dismiss prompts: If you receive a prompt for a review, look for an option to dismiss or close it. This may not stop future prompts but ca... ⇲
 
Payments issue

repeated password requests when buying coins

Fix: 1. Check your Apple ID settings: Go to Settings > [Your Name] > Password & Security and ensure that your settings are correct. Sometimes, fr... ⇲

delayed payments for streamers

Fix: 1. Check payment settings: Ensure that your payment information is correctly set up in the app. Go to your profile settings and verify your... ⇲
 
Bugs issue

inability to send gifts during streaming

Fix: 1. Check your account status: Ensure that your account is in good standing and that you have sufficient coins to send gifts. You can check y... ⇲
 
Updates issue

unusable app after recent updates

Fix: 1. Restart your device: Sometimes, a simple restart of your iPhone can resolve issues caused by updates. OR 2. Reinstall the app: Delete... ⇲
 
Notifications issue

invasive notifications

Fix: 1. Adjust notification settings: Go to your iPhone settings, find Kumu, and adjust the notification settings to limit what you receive. You... ⇲
 
Moderation issue

biased moderation practices

Fix: 1. Familiarize yourself with community guidelines: Understanding the rules can help you navigate moderation better and avoid issues. OR 2... ⇲
 
Crashes issue

crashes on iOS devices after updates

Fix: 1. Update iOS: Ensure that your iPhone is running the latest version of iOS, as updates often include bug fixes that can improve app stabili... ⇲
 
Community issue

toxic behavior in the community

Fix: 1. Use the block feature: If you encounter toxic users, use the block feature to prevent them from interacting with you. OR 2. Report ina... ⇲
 
Campaigns issue

overemphasis on campaigns

Fix: 1. Focus on personal content: Concentrate on creating and sharing your own content rather than getting involved in campaigns that don't inte... ⇲
 
Support issue

lack of support for non-gifting streamers

Fix: 1. Explore alternative engagement methods: Focus on building your audience through content quality and interaction rather than relying on gi... ⇲

poor handling of user concerns

Fix: 1. Document your concerns: Keep a record of any issues you encounter, including screenshots, to provide clear information if you need to add... ⇲
 
Engagement issue

limited engagement with less popular streamers

Fix: 1. Promote your streams: Use social media to promote your streams and attract viewers outside of Kumu's platform. OR 2. Network with othe... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
83.7%

Bad experience
11.9%

Neutral
4.4%

~ from our NLP analysis of 2,836 combined software ratings.

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 Private Data kumu collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 10600 Coins: $9.99 Purchase 10600 Coins
  2. 21500 Coins: $19.99 Purchase 21500 Coins
  3. 2100 Coins: $1.99 Purchase 2100 Coins
  4. 110000 Coins: $99.99 Purchase 110000 Coins
  5. 1000 Coins: $0.99 Purchase 1000 Coins
  6. 10000 Coins: $9.99 Purchase 10000 Coins
  7. 2000 Coins: $1.99 Purchase 2000 Coins
  8. 63000 Coins: $59.99 Purchase 63,000 Coins
  9. 20000 Coins: $19.99 Purchase 20000 Coins
  10. 100000 Coins: $99.99 Purchase 100000 Coins