fix problems on Revel [iphone]

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—— Run into issues on Revel? Get help pending when official support gets back to you!

Revel: All-Electric Rides
Info:
company: Revel Transit Inc.
: https://reveltransit.zendesk.com/hc/en-us
: gorevel.com
Chat with our AI-based Revel Support
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Slow issue

Long wait times for rides

Fix: 1. Check the app for peak hours and try to schedule rides during off-peak times when demand is lower. 2. Use the app's map feature to find... ⇲
 
Compatibility issue

Limited service area

Fix: 1. Familiarize yourself with the app's service area map. This can usually be found in the app settings or help section. 2. If you frequentl... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use the in-app support feature to submit your queries, as this may be prioritized. 2. Check the app's FAQ section for common issues and... ⇲

Limited support channels

Fix: 1. Use the in-app support feature for the quickest response. 2. Check the app's FAQ section for common issues and solutions that may resolv... ⇲

Inability to retrieve lost items efficiently

Fix: 1. Immediately report lost items through the app's support feature, providing as much detail as possible. 2. Check the app for any lost and... ⇲

Unresponsive drivers

Fix: 1. If a driver is unresponsive, try to contact them through the app's messaging feature. 2. If the driver does not respond, consider cancel... ⇲
 
Payments issue

Double charging for rides

Fix: 1. Review your payment method in the app to ensure there are no errors. Go to Settings > Payment Methods and check for any discrepancies. 2... ⇲

Cancellation fees without clear reason

Fix: 1. Review the app's cancellation policy in the help section to understand the conditions that may lead to fees. 2. If you believe you were... ⇲
 
Permissions issue

Difficulty in parking due to restrictions

Fix: 1. Familiarize yourself with the app's parking guidelines and designated parking areas. This information is often available in the app or on... ⇲

Riders not allowed to park in many areas

Fix: 1. Always check the app for designated parking areas before ending your ride. 2. Familiarize yourself with local laws and regulations regar... ⇲
 
Availability issue

Inconsistent scooter availability

Fix: 1. Check the app frequently for scooter availability, especially during peak hours. 2. Use the app's map feature to find areas with higher... ⇲
 
Network issue

Issues with app connectivity

Fix: 1. Ensure your internet connection is stable. Switch between Wi-Fi and cellular data to see if connectivity improves. 2. Restart your iPhon... ⇲
 
Features issue

Lack of navigation options

Fix: 1. Use a separate navigation app (like Google Maps or Apple Maps) alongside Revel to get directions to your destination. 2. Familiarize you... ⇲
 
Maintenance issue

Inadequate fleet maintenance

Fix: 1. Before starting your ride, inspect the scooter for any visible issues (e.g., flat tires, broken lights). If you notice any problems, do n... ⇲
 
Pricing issue

Unclear pricing structure

Fix: 1. Review the pricing information in the app's help section to understand how charges are calculated. 2. Keep track of your rides and charg... ⇲
 
Glitches issue

Frequent app glitches

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store, search for Revel, and tap 'Update' if available. 2. Clear the app... ⇲
 
Safety issue

Safety concerns with scooter operation

Fix: 1. Always wear a helmet and follow local traffic laws while riding. 2. Before riding, inspect the scooter for any safety issues, such as br... ⇲

Aggressive driving behavior from some drivers

Fix: 1. If you encounter aggressive driving, prioritize your safety and consider canceling the ride if you feel uncomfortable. 2. Report the dri... ⇲
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 what users are saying
Good experience
94.6%

Bad experience
4.2%

Neutral
1.2%

~ from our NLP analysis of 43,707 combined software ratings.

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 Private Data Revel collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics