fix problems on Audible [iphone]

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—— Run into issues on Audible? Get help pending when official support gets back to you!

Audible: Audio Entertainment
Info:
company: Audible, Inc.
: https://audible.force.com/ioshelpus/s/
: www.audible.com
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Downloads issue

Large files cannot be downloaded

Fix: Ensure you have a stable Wi-Fi connection. Large files require a strong internet connection to download. If you're on cellular data, switch... ⇲
 
Payments issue

Credits not received after payment

Fix: Check your account balance in the Audible app. Go to your account settings and look for 'Credits'. If they are not showing, try logging out... ⇲
 
UI issue

Library sorting issues

Fix: In the Audible app, go to your Library and tap on 'Sort'. Choose your preferred sorting option (e.g., Title, Author, Recently Added) to orga... ⇲

Poor categorization of library

Fix: Manually create custom collections. In your Library, tap on 'Collections' and create new collections to organize your books based on your pr... ⇲

Abridged versions not clearly labeled

Fix: Check the book details before purchasing. Look for the description or details section in the Audible app to see if it specifies whether the... ⇲
 
Search issue

Inability to search personal library

Fix: Ensure you are using the latest version of the Audible app. Go to the App Store and check for updates, as search functionality may improve w... ⇲
 
Ads issue

Ads cluttering user experience

Fix: Consider subscribing to Audible Premium Plus, which typically offers an ad-free experience. This may enhance your overall user experience by... ⇲

Playback interruption by ads

Fix: Consider upgrading to a subscription that offers an ad-free experience. This will eliminate interruptions during playback. OR If upgradin... ⇲
 
Audio issue

Offline playback issues

Fix: Ensure that the books you want to listen to offline are downloaded. Go to your Library, find the book, and tap the download button if it’s n... ⇲

Volume inconsistency between narrators

Fix: Adjust the volume settings on your device. Go to Settings > Sounds & Haptics and ensure the volume is set to a comfortable level. You can al... ⇲

Mispronunciations by narrators

Fix: If you encounter a mispronunciation, try to pause and rewind to hear it again. Sometimes, context can help clarify the pronunciation. OR... ⇲
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 what users are saying
Good experience
97.5%

Neutral
1.5%

Bad experience
1.0%

~ from our NLP analysis of 5,135,452 combined software ratings.

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 Private Data Audible collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. US Premium Plus Monthly: $15.99 Premium Plus Monthly Subscription US only
  2. US Premium Plus Monthly: $15.99 Premium Plus Monthly Subscription US only
  3. U.S. - 3 Credit Bundle: $39.99 Adds 3 credit bundle. U.S. Only.
  4. U.S. - 1 Extra Credit: $15.99 Adds 1 extra credit. U.S. Only.
  5. US Premium Plus Monthly: $15.99 Premium Plus Free Trial
  6. US Plus Monthly: $7.99 Plus Monthly Subscription US only
  7. U.S. - 5 Credit Bundle: $59.99 Adds 5 credit bundle. U.S. Only.
  8. US Plus Monthly: $7.99 Plus Free Trial
  9. US Audible iOS Annual: $159.99 Audible iOS Annual Subscription - US only
  10. US Premium Plus Bi-Monthly: $17.99 Bi-Monthly Premium Plus plan U.S. Only