—— Run into issues on XMcosy+? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure that your phone's Bluetooth is turned on and that you are within range of the lights. If the issue persists, try resetting the lights... ⇲
Fix: Make sure that you are using the latest version of the app. Check the App Store for updates. If the problem continues, try logging out of yo... ⇲
Fix: Check if the app supports grouping of lights. If it does, create a group for the lights you want to control together. This can usually be do... ⇲
Fix: Explore the app's settings to see if there are any hidden options for scene customization. Sometimes, advanced settings are not immediately... ⇲
Fix: Check if the app has a feature for creating custom color patterns in the settings or scene creation section. If not, look for any updates th... ⇲
Fix: Check if there is a brightness slider available when creating or editing a scene. If not, try adjusting the brightness of the lights directl... ⇲
Fix: Check the app's settings to see if there is an option for fading effects. If not, look for updates that may add this feature. OR Consider... ⇲
Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app. If it still crashe... ⇲
Fix: Ensure that you are entering the correct Wi-Fi password and that your Wi-Fi network is functioning properly. Restart your router if necessar... ⇲
Fix: Ensure that your phone's Bluetooth is enabled and that you are within range of the lights. Restarting both the app and your phone can also h... ⇲
Fix: After a power outage, ensure that your lights are powered on and connected to the network. You may need to reset the lights if they do not r... ⇲
Fix: Familiarize yourself with the app by exploring all menus and options. Sometimes, spending time with the app can help you understand its layo... ⇲
Fix: Look for an option within the app to purchase an ad-free version or subscription. This is often the easiest way to eliminate ads. OR If a... ⇲
Fix: Double-check that you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to... ⇲
Fix: If you need to change Wi-Fi settings, look for a 'Wi-Fi Setup' option in the app. If it does not exist, you may need to reset the lights to... ⇲
Fix: Explore the app's scheduling options thoroughly. Sometimes, features are hidden in submenus or require specific settings to be enabled. OR... ⇲
Fix: Close any other apps running in the background to free up resources on your iPhone. This can help improve the responsiveness of the app. O... ⇲
Fix: Follow the manufacturer's instructions for reinstalling lights carefully. This usually involves resetting the lights and then adding them ba... ⇲
Fix: Go to your iPhone's settings, find the app, and enable location access. This is often necessary for the app to function correctly during set... ⇲
Fix: If you encounter a generic error message, try logging in again after a few minutes. Sometimes, server issues can cause temporary login probl... ⇲