fix problems on ABC 7 New York [iphone]

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—— Run into issues on ABC 7 New York? Get help pending when official support gets back to you!

ABC 7 New York
Info:
company: Disney
: https://abc7ny.com/apps/support/ios/news/
: abc7ny.com
Chat with our AI-based ABC 7 New York Support
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Ads issue

Commercials cut off during live news

Fix: 1. Restart the app: Close the app and reopen it to reset the stream. This can help in re-establishing a stable connection for live broadcast... ⇲

Ads play before every video

Fix: 1. Consider subscribing to an ad-free version if available: Check the app settings or website for any subscription options that may remove a... ⇲

Too many ads interfere with scrolling

Fix: 1. Use the app during off-peak hours: Try using the app at different times to see if ad frequency changes. OR 2. Look for an ad-free subs... ⇲

Annoying ads that redirect unintentionally

Fix: 1. Be cautious while tapping: Avoid tapping near the edges of ads to prevent accidental redirects. OR 2. Use the app during off-peak hour... ⇲
 
Freezing issue

ABC 7 New York freezes and fails to update

Fix: 1. Force close the app: Double-tap the home button or swipe up from the bottom (for iPhone X and later) to access the app switcher, then swi... ⇲
 
Notifications issue

Notifications are not controllable

Fix: 1. Adjust notification settings: Go to Settings > Notifications > ABC 7 New York. Here, you can customize how notifications appear and which... ⇲
 
Customization issue

Font size cannot be adjusted

Fix: 1. Use the iPhone's accessibility settings: Go to Settings > Accessibility > Display & Text Size. Here, you can increase text size system-wi... ⇲
 
UI issue

ABC 7 New York jumps to the bottom of stories

Fix: 1. Scroll slowly: When reading, scroll slowly to avoid the app jumping. This may help in maintaining your position in the story. OR 2. Re... ⇲

Scrubber is difficult to use

Fix: 1. Use a finger to drag the scrubber slowly: Instead of trying to tap, use your finger to drag the scrubber along the timeline for more cont... ⇲

Cluttered interface with too many ads

Fix: 1. Provide feedback within the app: Use any available feedback option to express your concerns about the interface, which may help in future... ⇲
 
Video issue

Stream stops after a set time

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as updates may fix streaming issues. OR 2. Restart your internet... ⇲

Videos repeat without sequence

Fix: 1. Check playback settings: Look for a repeat or shuffle option in the video player settings and disable it if it's turned on. OR 2. Rest... ⇲
 
Compatibility issue

ABC 7 New York fails to launch on iPad

Fix: 1. Check compatibility: Ensure that your iPad is running a compatible version of iOS for the app. Update your iPad if necessary. OR 2. Re... ⇲

ABC 7 New York not optimized for newer phone models

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as updates may include optimizations for newer devices. OR 2. A... ⇲
 
Audio issue

Audio issues with videos

Fix: 1. Check volume settings: Ensure that your device's volume is turned up and that the mute switch is off. OR 2. Restart the app: Close the... ⇲
 
Content issue

Inconsistent news coverage

Fix: 1. Check for regional settings: Ensure that your app is set to your correct location to receive relevant news coverage. OR 2. Follow spec... ⇲

Lack of detailed suspect descriptions in reports

Fix: 1. Look for additional resources: Check the app for links to more detailed reports or articles that may provide the information you seek.... ⇲

Grammatical errors in stories

Fix: 1. Report errors within the app: If the app has a feedback option, use it to report grammatical errors for future corrections. OR 2. Cros... ⇲
 
Loading issue

Time-out while reading stories

Fix: 1. Disable auto-lock: Go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while reading to prevent time-outs. OR 2. U... ⇲
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 what users are saying
Good experience
94.6%

Bad experience
3.0%

Neutral
2.4%

~ from our NLP analysis of 49,150 combined software ratings.

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 Private Data ABC 7 New York collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Usage Data
    • Diagnostics