fix problems on Audiomack [iphone]

—— Run into issues on Audiomack? Get help pending when official support gets back to you!

Audiomack - Play Music Offline

Info:

company: Audiomack, Inc.

: https://audiomack.zendesk.com/

: www.audiomack.com

Chat with our AI-based Audiomack Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App freezes during playback

Fix: 1. Close the Audiomack app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Aud... »»

Ads interrupt music playback

Fix: Consider upgrading to a premium subscription if available, as this typically removes ads. If you prefer to stay on the free version, try to... »»

Syncing issue

Songs disappear from playlists

Fix: Try refreshing your playlists by logging out of your account and logging back in. This can sometimes resync your playlists and restore missi... »»

Downloads issue

Limited offline song availability

Fix: Ensure you have downloaded songs properly by going to the song or album and tapping the download button. Check your storage settings to ensu... »»

Downloaded songs do not show up

Fix: Check your download settings in the app. Go to the settings menu and ensure that the option to show downloaded songs is enabled. Sometimes,... »»

Bugs issue

Shuffle feature does not work properly

Fix: Try toggling the shuffle feature off and on again. While playing a song, tap the shuffle icon to disable it, then tap it again to enable it.... »»

Inability to add songs to playlists

Fix: Make sure you are logged into your account. Sometimes, being logged out can restrict your ability to modify playlists. Log in again and try... »»

Slow issue

App is slow on older devices

Fix: Free up storage space on your device by deleting unused apps, photos, or files. Go to Settings > General > iPhone Storage to see what can be... »»

UI issue

Cannot play songs from lock screen

Fix: Ensure that the Audiomack app is allowed to play audio in the background. Go to Settings > Audiomack and check if Background App Refresh is... »»

User interface is cluttered

Fix: Try customizing your home screen by rearranging or removing features you don’t use. This can help streamline your experience. Look for optio... »»

Ads issue

Excessive ads for non-premium users

Fix: Consider using the app during off-peak hours when ads may be less frequent. This can help reduce the number of interruptions you experience.... »»

Audio issue

Audio ads are loud and disruptive

Fix: Adjust the volume of your device before starting playback. Lowering the volume can help mitigate the impact of loud ads when they play. OR... »»

Music pauses unexpectedly

Fix: Check if your device is set to enter sleep mode or if there are any accessibility features that might be causing interruptions. Go to Settin... »»

Crashes issue

App crashes or lags frequently

Fix: Clear the app's cache if the option is available in the settings. This can help improve performance by removing temporary files that may be... »»

Updates issue

Limited music selection for certain artists

Fix: Explore similar artists or genres within the app to find new music that you may enjoy. This can help you discover alternatives if your prefe... »»

Inconsistent song availability after updates

Fix: After an update, check the app's library for any changes in song availability. Sometimes, songs may be temporarily removed during updates an... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.5%

Neutral

2.5%

Bad experience

2.0%

~ from our NLP analysis of 1,698,786 combined software ratings.

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Private Data Audiomack collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info

Cost of Subscriptions

Premium Monthly: $6.99 Unlimited Downloads, Song Lyrics, Ad-Free, EQ
Premium Monthly: $6.99 Unlimited Downloads, Song Lyrics, Ad-Free, EQ
Premium Monthly: $6.99 Unlimited Downloads, Song Lyrics, Ad-Free, EQ
Premium Monthly: $6.99 Unlimited Downloads, Song Lyrics, Ad-Free, EQ
PLATINUM: $5.99 Remove ads Highest Quality Audio on Wifi
GOLD: $5.99 Remove ads
Artist Support - Orange: $0.99 Support your favorite artists on audiomack.
Artist Support - Black: $1.99 Support your favorite artists on audiomack.
Artist Support - Diamond: $24.99 Support your favorite artists on audiomack.
Artist Support - Purple: $4.99 Support your favorite artists on audiomack.