fix problems on DuoCo Strip [iphone]

—— Run into issues on DuoCo Strip? Get help pending when official support gets back to you!

duoCo Strip

Info:

company: 红建付

: http://www.elkble.com/

Chat with our AI-based duoCo Strip Support

🛠️ Common duoCo Strip Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

duoCo Strip fails to connect to Bluetooth

Fix: 1. Ensure Bluetooth is enabled on your iPhone by going to Settings > Bluetooth and toggling it on. 2. Restart the DuoCo Strip app. 3. Restar... ⇲

Color selection does not match actual light color

Fix: 1. Calibrate the color settings in the app by accessing the color adjustment feature and manually adjusting the hue and saturation until it... ⇲

Audio issue

Limited music options in app

Fix: 1. Explore third-party music apps that can be used in conjunction with DuoCo Strip, such as Spotify or SoundCloud, and see if they can be in... ⇲

Microphone feature does not function as intended

Fix: 1. Ensure that the app has permission to access the microphone by going to Settings > Privacy > Microphone and toggling on the DuoCo Strip a... ⇲

Humming noise from lights

Fix: 1. Check the power supply and ensure it is compatible with the DuoCo Strip lights. 2. Try using a different power outlet to see if the hummi... ⇲

Crashes issue

duoCo Strip crashes or freezes

Fix: 1. Close the app completely by swiping it away in the app switcher and then reopen it. 2. Restart your iPhone to clear any temporary glitche... ⇲

Compatibility issue

Inconsistent performance across different devices

Fix: 1. Ensure that all devices are running the latest version of the DuoCo Strip app. 2. Check the compatibility of the app with each device and... ⇲

Limited functionality without remote

Fix: 1. Familiarize yourself with the app's features and settings to maximize its use without the remote. 2. Use the app to control basic functio... ⇲

Bluetooth connection issues with newer devices

Fix: 1. Ensure that your newer device's Bluetooth is updated and compatible with the DuoCo Strip app. 2. Restart both the DuoCo Strip device and... ⇲

Bugs issue

Remote control malfunctions

Fix: 1. Replace the batteries in the remote control if applicable. 2. Ensure that there are no obstructions between the remote and the DuoCo Stri... ⇲

Power fuse blows when changing colors

Fix: 1. Check the power rating of the DuoCo Strip and ensure it matches the power supply being used. 2. Avoid using multiple high-wattage devices... ⇲

duoCo Strip requires frequent unplugging and replugging

Fix: 1. Ensure that the app and device firmware are updated to the latest versions. 2. Check the power supply and connections to ensure they are... ⇲

Settings issue

duoCo Strip does not save custom settings

Fix: 1. Ensure that you are tapping 'Save' or 'Apply' after making changes in the app settings. 2. Check if there are any app updates that may ad... ⇲

duoCo Strip does not allow folder selection for music

Fix: 1. Create a playlist in your music app and use that instead of trying to select folders directly in the DuoCo Strip app. 2. Check if there a... ⇲

Permissions issue

duoCo Strip does not access Apple Music

Fix: 1. Ensure that you are logged into your Apple Music account within the app settings. 2. Check for any app permissions that may be preventing... ⇲

UI issue

Color wheel becomes unresponsive

Fix: 1. Restart the app to refresh its functionality. 2. Check for any updates for the app that may fix bugs related to the color wheel. OR 1.... ⇲