fix problems on TV Guide [iphone]

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TV Guide: Streaming & Live TV
Info:
company: TV Guide
: https://helptvguide.zendesk.com/hc/en-us
: www.tvguide.com
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UI issue

Difficult navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app's menus and options to understand where everything is located. 2... ⇲

Missing program descriptions

Fix: 1. Refresh the app: Close and reopen the app to see if the descriptions load correctly. 2. Check your internet connection: Ensure you have... ⇲

Incorrect time listings

Fix: 1. Check your device's time settings: Go to Settings > General > Date & Time and ensure 'Set Automatically' is enabled. This will sync your... ⇲

Lack of usability testing

Fix: 1. Provide feedback: While you cannot contact support, consider leaving feedback within the app about usability issues, as this may influenc... ⇲

Missing sports tab

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as the sports tab may be included in newer updates. 2. Explore other... ⇲

Random blank spaces in listings

Fix: 1. Refresh the app: Close and reopen the app to see if the listings load correctly. 2. Check your internet connection: Ensure you have a st... ⇲

Inaccurate channel listings

Fix: 1. Refresh the app: Close and reopen the app to see if the channel listings update correctly. 2. Check for updates: Ensure the app is updat... ⇲
 
Settings issue

Unresponsive unsubscribe feature

Fix: 1. Restart the app: Close the app completely and reopen it to see if the unsubscribe feature becomes responsive. 2. Check for updates: Ensu... ⇲

TV Guide defaults to incorrect date

Fix: 1. Check device date settings: Go to Settings > General > Date & Time and ensure 'Set Automatically' is enabled. This will sync your device'... ⇲
 
Ads issue

Excessive ads

Fix: 1. Check for premium options: Look for any subscription options within the app that may offer an ad-free experience. 2. Clear cache: Go to... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check your internet connection: Ensure you have a strong Wi-Fi or cellular connection. Try switching networks if possible. 2. Restart th... ⇲
 
Syncing issue

Watchlist issues

Fix: 1. Refresh the app: Close and reopen the app to see if the watchlist updates correctly. 2. Check for updates: Ensure the app is updated to... ⇲

Inconsistent favorite channels

Fix: 1. Re-add favorite channels: Remove and then re-add your favorite channels to see if this resolves the inconsistency. 2. Check for updates:... ⇲
 
Notifications issue

Notifications not working

Fix: 1. Check notification settings: Go to Settings > Notifications > TV Guide and ensure notifications are enabled. 2. Restart the app: Close t... ⇲
 
Account issue

No home or account page

Fix: 1. Explore the app: Spend time navigating the app to see if there are hidden menus or options that may serve as a home or account page. 2.... ⇲
 
Support issue

Poor customer support

Fix: 1. Use in-app resources: Check if the app has a help or FAQ section that may address your concerns. 2. Explore online forums: Look for user... ⇲
 
Updates issue

Frequent updates causing new problems

Fix: 1. Disable automatic updates: Go to Settings > App Store and turn off 'App Updates' to prevent automatic updates until the app stabilizes.... ⇲
 
Customization issue

Loss of user-controlled functionality

Fix: 1. Explore settings: Check the app settings to see if there are options to restore any lost functionality. 2. Provide feedback: Consider le... ⇲
 
Login issue

Difficulty logging in

Fix: 1. Check credentials: Ensure you are entering the correct username and password. If you forgot your password, use the 'Forgot Password' feat... ⇲
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 what users are saying
Good experience
81.9%

Bad experience
13.8%

Neutral
4.3%

~ from our NLP analysis of 102,897 combined software ratings.

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 Private Data TV Guide collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics