fix problems on Petlibro [iphone]

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—— Run into issues on Petlibro? Get help pending when official support gets back to you!

Petlibro
Info:
company: Designlibro Inc
: https://petlibro.com/pages/how-it-works
: petlibro.com
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Notifications issue

Notifications are often incorrect

Fix: 1. Go to your iPhone's Settings > Notifications > Petlibro and ensure that notifications are enabled. 2. Check the app settings to see if th... ⇲

Inability to clear old notifications

Fix: 1. Try swiping left on the notification to see if a 'Clear' option appears. 2. If that doesn't work, log out of the app and log back in to r... ⇲

Excessive motion notifications

Fix: 1. Go to the app settings and adjust the sensitivity of motion notifications. 2. Disable notifications for less critical events. OR Consi... ⇲
 
UI issue

Difficult to navigate

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Look for a help or tutorial section within the app that may provid... ⇲
 
Compatibility issue

Multiple apps required for different devices

Fix: 1. Check if the Petlibro app has an option to manage multiple devices within a single app interface. This can simplify your experience. 2. I... ⇲

Inconsistent device compatibility

Fix: 1. Check the app's compatibility list in the App Store description to ensure your devices are supported. 2. If a device is not compatible, c... ⇲
 
Login issue

Frequent login required on multiple devices

Fix: 1. Ensure that you are using the same account credentials on all devices. 2. Check the app settings for any options related to session manag... ⇲

Cumbersome login process

Fix: 1. Use the 'Remember Me' feature if available to reduce the frequency of logins. 2. Consider using a password manager to streamline the logi... ⇲
 
Syncing issue

Limited sharing options for devices

Fix: 1. Explore the app settings to see if there are any options for sharing access with other users. 2. If sharing is limited, consider using a... ⇲

No synchronization of schedules between multiple feeders

Fix: 1. Check if the app has a feature for syncing schedules across devices. 2. If not, manually set the same schedule on each feeder. OR Cons... ⇲
 
Updates issue

Firmware update failures

Fix: 1. Ensure that your device is connected to a stable Wi-Fi network and has sufficient battery life. 2. Restart the device you are trying to u... ⇲
 
Customization issue

Lack of manual override for feeders

Fix: 1. Check the app settings to see if there is an option for manual feeding. 2. If not, consider using the physical buttons on the feeder itse... ⇲
 
Bugs issue

Inaccurate portion measurements

Fix: 1. Ensure that the feeder is calibrated correctly according to the manufacturer's instructions. 2. Check the app settings to see if there ar... ⇲
 
Ads issue

Annoying promotional spam

Fix: 1. Go to the app settings and look for options to manage notifications or promotional content. Opt-out of any promotional emails or notifica... ⇲
 
Features issue

Inability to track multiple pets efficiently

Fix: 1. Check if the app has a multi-pet management feature in the settings. 2. If not, consider creating separate profiles for each pet within t... ⇲

Limited functionality for shared users

Fix: 1. Explore the app settings to see if there are options to grant additional permissions to shared users. 2. If functionality is limited, con... ⇲
 
Crashes issue

Petlibro crashes after updates

Fix: 1. After an update, try restarting your iPhone to clear any temporary issues. 2. If the app continues to crash, uninstall and reinstall the... ⇲
 
Support issue

Slow customer support response

Fix: 1. Check the app for a FAQ or help section that may address your issue without needing to contact support. 2. Use community forums or user g... ⇲
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 what users are saying
Good experience
93.3%

Bad experience
5.7%

Neutral
1.0%

~ from our NLP analysis of 6,745 combined software ratings.

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 Private Data Petlibro collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location

  Cost of Subscriptions
  1. Standard Monthly: $5.99 Standard Monthly
  2. Standard Yearly: $59.99 Standard Yearly
  3. Care Monthly: $5.99 Care Monthly
  4. Care Yearly: $59.99 Care Yearly
  5. Care Plus Monthly: $12.99 Care Plus Monthly
  6. Plus Monthly : $11.99 Plus Monthly
  7. Care Plus Yearly: $129.99 Care Plus Yearly
  8. Plus Yearly: $119.99 Plus Yearly