fix problems on DS File [iphone]

—— Run into issues on DS File? Get help pending when official support gets back to you!

DS file

Info:

company: Synology Inc.

: https://myds.synology.com/support/support_form.php?lang=enu

: www.synology.com

Chat with our AI-based DS file Support

🛠️ Common DS file Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

DS file freezes while watching stream

Fix: 1. Close the DS file app completely by swiping it away in the app switcher. 2. Restart your iPhone to clear any temporary glitches. 3. Reope... ⇲

video playback issues

Fix: 1. Check if the video format is supported by DS file. If not, convert the video to a compatible format using a video converter app. 2. Clear... ⇲

Downloads issue

cannot download photos

Fix: 1. Check your device's storage space. Go to Settings > General > iPhone Storage to ensure you have enough space. 2. Ensure that the DS file... ⇲

long download times for large libraries

Fix: 1. Download files in smaller batches to reduce wait times. 2. Ensure you are connected to a high-speed internet connection to improve downlo... ⇲

Uploads issue

uploads frequently fail

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue is related to connectivity. 2. T... ⇲

no batch upload for photos

Fix: 1. Upload photos in smaller groups instead of trying to upload all at once. 2. Use a different app that supports batch uploads for photo man... ⇲

Slow issue

slow app performance

Fix: 1. Close any unnecessary background apps to free up system resources. 2. Clear the app cache by going to Settings > DS file > Clear Cache (i... ⇲

Compatibility issue

no native integration with Files app

Fix: 1. Use the 'Share' feature in DS file to send files to the Files app manually. 2. Consider using a third-party file management app that supp... ⇲

limited file format support

Fix: 1. Check the app documentation for supported file formats and convert unsupported files using a file converter app. 2. Use alternative apps... ⇲

missing 'open with' functionality

Fix: 1. Use the 'Share' feature to open files in other compatible apps. 2. Check if the app has any settings that allow for file handling prefere... ⇲

Backup issue

manual selection required for photo backup

Fix: 1. Check the app settings for any options related to automatic photo backup and enable them if available. 2. Create a dedicated album in you... ⇲

requires app to be open for backups

Fix: 1. Schedule backups during times when you can keep the app open, such as overnight. 2. Use a different backup solution that allows for backg... ⇲

Customization issue

no option to skip existing files during copy

Fix: 1. Manually check the destination folder before copying to avoid duplicates. 2. Use a file management app that supports this feature for mor... ⇲

no favorites management

Fix: 1. Create a dedicated folder for frequently accessed files to simulate a favorites feature. 2. Use the search function to quickly locate imp... ⇲

Crashes issue

crashes when saving files offline

Fix: 1. Ensure you have enough storage space on your device for offline files. Go to Settings > General > iPhone Storage to check. 2. Restart the... ⇲

Search issue

no search functionality in PDF viewer

Fix: 1. Use a different PDF viewer app that supports search functionality for your PDF files. 2. Organize your PDFs into folders for easier manua... ⇲

UI issue

painful navigation

Fix: 1. Familiarize yourself with the app layout and features by exploring the menus and settings. 2. Create shortcuts to frequently accessed fol... ⇲

no thumbnail view

Fix: 1. Check the app settings to see if there is an option to enable thumbnail views. 2. Use a different file management app that supports thumb... ⇲

Syncing issue

inconsistent syncing

Fix: 1. Ensure that you have a stable internet connection during syncing. 2. Manually trigger a sync by pulling down on the screen in the app to... ⇲

Bugs issue

bug in photo backup settings

Fix: 1. Check the app settings for any updates or changes that may resolve the bug. 2. Restart the app and try adjusting the settings again to se... ⇲