fix problems on Verizon Family [iphone]

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—— Run into issues on Verizon Family? Get help pending when official support gets back to you!

Verizon Family
Info:
company: Verizon Wireless
: https://www.verizonwireless.com/support/how-to-use-verizon-smart-family/
: vzw.com
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Settings issue

Time restrictions unclear

Fix: 1. Review App Settings: Open the Verizon Family app and navigate to the settings or parental controls section. Look for any options related... ⇲

Data limits affect parent lines

Fix: 1. Review Data Plans: Check your current data plan and see if you can adjust it to accommodate the needs of parent lines. 2. Monitor Data U... ⇲
 
Login issue

Login issues persist

Fix: 1. Reset Password: If you're having trouble logging in, try resetting your password. Go to the login screen, tap on 'Forgot Password?', and... ⇲
 
Messages issue

Verizon Family requests not received

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Verizon Family and ensure that notifications are enabled. 2. Update App Pe... ⇲
 
Features issue

Limited functionality for monitoring

Fix: 1. Explore All Features: Make sure you are familiar with all the features available in the app. Check the help section for a guide on how to... ⇲
 
Network issue

VPN requirement disrupts usage

Fix: 1. Disable VPN Temporarily: If the app requires a VPN, try disabling it temporarily while using the Verizon Family app to see if it improves... ⇲
 
Bugs issue

Inconsistent call and text logging

Fix: 1. Check Permissions: Ensure that the app has the necessary permissions to access call and text logs. Go to Settings > Privacy > Phone and c... ⇲
 
Installation issue

No clear setup instructions

Fix: 1. Access Help Section: Open the app and look for a help or tutorial section that may provide setup instructions. 2. Online Resources: Visi... ⇲
 
Notifications issue

Notifications delayed

Fix: 1. Check Notification Settings: Ensure that notifications are enabled for the app in your iPhone settings. Go to Settings > Notifications >... ⇲

Objectionable content alerts are vague

Fix: 1. Review Alert Settings: Check the app's settings for content alerts and see if there are options to customize the types of alerts you rece... ⇲
 
Privacy issue

Privacy concerns with data collection

Fix: 1. Review Privacy Settings: Go to the app's settings and review what data is being collected. Adjust settings to limit data collection if po... ⇲
 
UI issue

Difficult to manage multiple lines

Fix: 1. Use the Family Management Feature: Explore the app for a family management feature that allows you to manage multiple lines more effectiv... ⇲
 
Permissions issue

Verizon Family allows reinstallation of restricted apps

Fix: 1. Review App Restrictions: Go to the app's settings and ensure that restrictions are properly set up to prevent reinstallation of restricte... ⇲
 
Support issue

Lack of support from customer service

Fix: 1. Use Online Resources: Check the Verizon website for FAQs, troubleshooting guides, and community forums that may provide answers to common... ⇲
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 what users are saying
Good experience
80.6%

Bad experience
13.9%

Neutral
5.5%

~ from our NLP analysis of 30,573 combined software ratings.

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Grunt Style

 Private Data Verizon Family collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. 30 day subscription to Verizon FamilyBase: $4.99 Non-FamilyBase customers that download the app will be prompted to subscribe using IAP. Customers will be notified to renew their subscription every 30-days; upon renewal the customer’s iTunes account will be debited $4.99.