fix problems on Ideal Image [iphone]

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—— Run into issues on Ideal Image? Get help pending when official support gets back to you!

Ideal Image
Info:
company: Ideal Image Development Inc.
: https://www.salesforce.com/mobile/
: www.idealimage.com
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Bugs issue

Ideal Image goes in a loop when booking appointments

Fix: Clear the app's cache. Go to your iPhone settings, find Ideal Image, and select 'Clear Cache' if the option is available. This can help reso... ⇲

Inconsistent functionality

Fix: Keep the app updated to the latest version. Developers frequently release updates to fix bugs and improve functionality, which can help with... ⇲
 
Updates issue

Cancellation updates not received by locations

Fix: Double-check that you have provided the correct contact information in your account settings. Ensure that your email and phone number are up... ⇲
 
Network issue

Scheduling feature frequently down

Fix: Try using the app during off-peak hours. The scheduling feature may be down due to high traffic, so attempting to access it during less busy... ⇲
 
Messages issue

Error messages during scheduling

Fix: Take a screenshot of the error message and note the specific action that triggered it. This can help you identify patterns and avoid those a... ⇲
 
Customization issue

Limited options available

Fix: Explore the app settings to see if there are any filters or preferences set that limit your options. Resetting these settings may provide yo... ⇲
 
Loading issue

Ideal Image stuck on loading page

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Ideal Image app off the... ⇲
 
Security issue

Two-step authentication issues

Fix: Ensure that your phone number is correctly entered in your account settings. If you are not receiving the authentication code, try using an... ⇲
 
UI issue

Inability to view appointments by month

Fix: Look for a calendar view option within the app. Some apps have different views (daily, weekly, monthly) that can be toggled. Check the setti... ⇲
 
Registration issue

Account creation issues

Fix: Ensure that you are using a valid email address and that it is not already associated with an existing account. If you suspect it is, try th... ⇲
 
Support issue

Customer service unhelpful

Fix: Document your issues clearly and concisely before reaching out to customer service. Providing detailed information can help them assist you... ⇲
 
Freezing issue

Ideal Image times out or is unresponsive

Fix: Close other apps running in the background to free up memory and resources on your device. This can help improve the performance of the Idea... ⇲
 
Ads issue

No real pricing information available

Fix: Check the app's FAQ or help section for any pricing information that may be provided. Sometimes, pricing details are included in the app's d... ⇲
 
Settings issue

Passcode requirement confusion

Fix: Review the app's security settings to understand the passcode requirements. Sometimes, there are options to adjust security settings based o... ⇲
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 what users are saying
Bad experience
82.0%

Good experience
16.9%

Neutral
1.2%

~ from our NLP analysis of 172 combined software ratings.

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 Private Data Ideal Image collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics