fix problems on Club Pilates [iphone]

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—— Run into issues on Club Pilates? Get help pending when official support gets back to you!

Club Pilates
Info:
company: Xponential Fitness LLC
: https://www.clubpilates.com/
: www.clubpilates.com
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Notifications issue
Check-in notification is not useful

Fix: 1. Go to the app settings and check if you can customize notification preferences. Adjust the settings to receive more relevant notification... »»
Reminders for canceled classes still sent

Fix: 1. Check the app's notification settings to see if you can disable reminders for canceled classes. 2. If the app allows, adjust your notifi... »»
 
Customization issue
Filters for class levels are missing

Fix: 1. Use the search function within the app to manually look for classes by typing in the level you are interested in. 2. Check if there are... »»
No option to select specific date for class schedule

Fix: 1. Check if there is a calendar view option in the app that allows you to navigate to specific dates. 2. If not, consider using the app's s... »»
No option to filter by class availability

Fix: 1. Use the search function to look for classes that fit your schedule instead of relying on filters. 2. Check if there are any updates to t... »»
No option to view attendance trends over time

Fix: 1. Keep a personal log of your class attendance to track your trends manually. 2. Check if there are any updates available for the app that... »»
 
Crashes issue
App shuts down during input

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files. 2.... »»
Class stats force close on certain entries

Fix: 1. Try to identify which specific entries cause the app to close and avoid those until a fix is available. 2. Clear the app's cache by goin... »»
 
Settings issue
12-hour cancellation notice is unreasonable

Fix: 1. Set reminders on your phone to cancel classes well in advance to avoid the 12-hour notice issue. 2. Review the cancellation policy in th... »»
 
UI issue
Booking process is confusing

Fix: 1. Familiarize yourself with the app's layout by exploring all sections. Look for a tutorial or help section within the app. 2. Create a st... »»
Classes not grouped under single heading

Fix: 1. Use the search function to find specific classes or instructors instead of browsing through ungrouped listings. 2. Check if there are an... »»
Location not visible in class list

Fix: 1. Check your app settings to ensure location services are enabled for the Club Pilates app. Go to Settings > Privacy > Location Services an... »»
App does not show purchased package

Fix: 1. Check your account settings within the app to see if your purchased packages are listed there. 2. Ensure you are logged into the correct... »»
 
Syncing issue
Class count not updated in real-time

Fix: 1. Refresh the app by pulling down on the class list to see if the count updates. 2. Ensure you have a stable internet connection, as poor... »»
 
Account issue
Password reset link issues

Fix: 1. Ensure you are checking the correct email account for the password reset link. 2. Check your spam or junk folder for the email. If you f... »»
 
Payments issue
No class credits visible until payment hits

Fix: 1. Keep a personal record of your class credits and payments to track your usage. 2. Check if there is a section in the app where you can v... »»
Unethical billing practices

Fix: 1. Review your billing statements carefully and keep records of all transactions. 2. If you notice discrepancies, document them and conside... »»
 
Bookings issue
Inability to book classes last minute

Fix: 1. Set reminders on your phone to book classes earlier in the day to avoid last-minute issues. 2. Check the app frequently for last-minute... »»
 
Video issue
No Airplay option for video streaming

Fix: 1. Check if there are any updates available for the app that may include Airplay functionality. 2. As a workaround, you can use an HDMI cab... »»
 
Bugs issue
Weight information not saving

Fix: 1. Ensure you are entering the weight information correctly and that you are connected to the internet when saving. 2. Check if there are a... »»
Inconsistent error messages when booking

Fix: 1. Take note of the specific error messages you receive and try to identify any patterns. 2. Restart the app and try booking again to see i... »»
 
Support issue
Technical issues with local studio support

Fix: 1. Document any technical issues you encounter and try to resolve them using the app's help section or FAQ. 2. If you have a specific issue... »»
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 what users are saying
Good experience
95.5%

Bad experience
3.2%

Neutral
1.3%

~ from our NLP analysis of 93,903 combined software ratings.

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 Private Data Club Pilates collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics

  Cost of Subscriptions
  1. GO Monthly Subscription: $19.99 Recurring subscription to CPGO content
  2. All-GO Monthly Subscription: $29.99 Recurring subscription to all GO content