fix problems on Mindbody [iphone]

​

—— Run into issues on Mindbody? Get help pending when official support gets back to you!

Mindbody: Fitness & Wellness
Info:
company: MINDBODY Inc.
: http://help.mindbody.io/
: getmindbody.com
Chat with our AI-based Mindbody Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Inability to book virtual classes through the app

Fix: 1. Check if the virtual classes are available in your area or if your studio offers them. 2. Ensure that you are logged into the correct acc... ⇲

Inaccurate class availability

Fix: 1. Refresh the app or log out and back in to see if the class availability updates. 2. Check the studio's website for the most accurate and... ⇲
 
Account issue

Multiple users cannot be booked on one card

Fix: 1. Check if the app allows for family or group bookings under your account settings. If not, consider creating separate accounts for each us... ⇲

Inconsistent account access

Fix: 1. Ensure you are using the correct login credentials. If you have multiple accounts, verify which one you are using. 2. Clear the app's cac... ⇲
 
Payments issue

Profile management lacks payment method options

Fix: 1. Go to your profile settings in the app and look for payment options. If you cannot find it, try updating the app to the latest version. 2... ⇲

Automatic payments not reflecting correctly

Fix: 1. Check your payment settings in the app to ensure that automatic payments are enabled. 2. Review your bank statements to confirm if the pa... ⇲
 
Syncing issue

Calendar syncing issues

Fix: 1. Check your iPhone's calendar settings to ensure that the Mindbody app has permission to access your calendar. Go to Settings > Privacy >... ⇲
 
UI issue

Mindbody design is not user-friendly

Fix: 1. Familiarize yourself with the app layout by exploring each section. Use the help or tutorial features if available. 2. Provide feedback t... ⇲

No clear indication of remaining class passes

Fix: 1. Check your account settings in the app for a section that details your class passes. 2. If this information is not available, try logging... ⇲

Confusing interface with excessive white space

Fix: 1. Familiarize yourself with the layout by exploring each section. 2. Provide feedback through the app's feedback option to help improve the... ⇲

Inability to view studio facilities

Fix: 1. Check the studio's profile within the app for any information on facilities. 2. If this information is not available, try visiting the st... ⇲

Difficult navigation for new users

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout. 2. Look for any tutorial or help sections that can guide you t... ⇲
 
Search issue

Difficult to find new classes

Fix: 1. Use the search function within the app to look for specific classes or instructors. 2. Check the 'Discover' or 'New Classes' section if a... ⇲
 
Registration issue

Errors when trying to register for classes

Fix: 1. Ensure that your app is updated to the latest version. 2. Check your internet connection and try again. If the error persists, try loggin... ⇲
 
Support issue

Lack of customer support response

Fix: 1. Check the app for any FAQs or help sections that may address your issue. 2. Try reaching out through different channels, such as social m... ⇲

Slow response times from customer service

Fix: 1. Check the app for any FAQs or help sections that may address your issue. 2. Try reaching out through different channels, such as social m... ⇲
 
Crashes issue

Mindbody crashes or resets account

Fix: 1. Ensure your iPhone's operating system is up to date. Go to Settings > General > Software Update. 2. Clear the app's cache and data as men... ⇲
 
Notifications issue

No notification for class pass usage

Fix: 1. Check your notification settings in the app to ensure that notifications are enabled. 2. Review your phone's notification settings for th... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
98.6%

Bad experience
0.8%

Neutral
0.6%

~ from our NLP analysis of 228,474 combined software ratings.

 Switch to these Alternatives:
[solidcore]
F45 Training
Mindbody x F45
Momence
CorePower Yoga
Pure Barre
SoulCycle: Indoor Cycling
CycleBar
FitGrid: Fitness Class App
ClassPass: Fitness, Spa, Salon

 Private Data Mindbody collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics