fix problems on True Classic [iphone]

​

—— Run into issues on True Classic? Get help pending when official support gets back to you!

True Classic
Info:
company: True Classic
: https://trueclassictees.com/pages/contact
: trueclassictees.com
Chat with our AI-based True Classic Support
   Hello! How can I assist you?  

characters left:
 
Search issue

Cannot filter by size and availability

Fix: 1. Use the search bar: Type in the specific size you are looking for in the search bar to narrow down results. 2. Check product descriptions... ⇲

Cannot search for specific items

Fix: 1. Use keywords: Try different keywords or phrases in the search bar to find specific items. 2. Browse categories: Navigate through categori... ⇲

No option to exclude sold out items from search

Fix: 1. Manually filter: When searching, take note of which items are sold out and avoid selecting them. 2. Use the wishlist: Add items to a wish... ⇲
 
UI issue

Size chart only shows sizes for tops, not bottoms

Fix: 1. Check the website: Visit the True Classic website on a browser where you may find a more comprehensive size chart that includes bottoms.... ⇲

True Classic is not user-friendly

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Use the help section... ⇲
 
Inventory issue

Items often sold out

Fix: 1. Sign up for notifications: Enable notifications in the app to be alerted when items are back in stock. 2. Check frequently: Regularly che... ⇲

Limited product availability

Fix: 1. Check back regularly: Product availability can change frequently, so check back often. 2. Sign up for notifications: Enable notifications... ⇲
 
Updates issue

Inconsistent inventory updates

Fix: 1. Refresh the app: Pull down on the main screen to refresh the inventory listings. 2. Clear app cache: As mentioned earlier, offloading the... ⇲
 
Features issue

Pack builder not available on the app

Fix: 1. Use the website: Access the True Classic website on a browser to use the pack builder feature. 2. Create a manual list: Write down the it... ⇲
 
Ads issue

Coupons often misleading

Fix: 1. Read the terms: Always check the terms and conditions of the coupon before applying it. 2. Look for verified coupons: Use reputable coupo... ⇲
 
Support issue

Customer service response is slow

Fix: 1. Use multiple contact methods: If you’ve emailed, try using live chat or social media for a quicker response. 2. Be patient: Allow a reaso... ⇲
 
Payments issue

No cashback on orders despite membership

Fix: 1. Review membership benefits: Check the membership details to ensure cashback is included and understand the terms. 2. Use alternative cash... ⇲
 
Notifications issue

Lack of outreach for order cancellations

Fix: 1. Check your email: Regularly check your email (including spam/junk folders) for any notifications regarding order cancellations. 2. Monito... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
96.3%

Bad experience
2.1%

Neutral
1.6%

~ from our NLP analysis of 9,787 combined software ratings.

 Switch to these Alternatives:
BYLT Basics
Fresh Clean Threads
Discount Tire
Golf Galaxy
GNC LiveWell
CycleTrader: Shop Motorcycles
Dixxon Flannel Co.
Fabletics: Premium Activewear
Black Rifle Coffee Company
Under Armour

 Private Data True Classic collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Identifiers
    • Usage Data
    • Diagnostics