fix problems on MANGO [iphone]

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—— Run into issues on MANGO? Get help pending when official support gets back to you!

MANGO - Online fashion
Info:
company: Mango
: http://shop.mango.com/redirect.faces?op=conta&externa=APPsheS0515
: shop.mango.com
Chat with our AI-based MANGO Support
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Updates issue

Order history disappears after updates

Fix: 1. Log Out and Log Back In: Sometimes, logging out of your account and logging back in can refresh your order history. Go to the app setting... ⇲
 
Support issue

Customer service is unresponsive

Fix: 1. Use In-App Support: Check if there is an in-app support feature or FAQ section that may provide answers to your questions without needing... ⇲

Inability to contact customer service

Fix: 1. Use In-App Chat: If available, use the in-app chat feature to reach customer service directly. OR 2. Check for Email Support: Look for... ⇲
 
Customization issue

Inconsistent sizing information

Fix: 1. Refer to Size Guide: Always check the size guide provided in the app before purchasing. This can help you choose the right size based on... ⇲

Poor item descriptions

Fix: 1. Look for Additional Information: Check if there are any additional images or videos of the product that may provide more context. OR 2... ⇲

No option to modify order details after dispatch

Fix: 1. Review Order Confirmation: Check your order confirmation email for any instructions on how to modify or cancel your order before it ships... ⇲

Returns process is complicated

Fix: 1. Review Return Policy: Familiarize yourself with the return policy in the app or on the website to understand the steps required for retur... ⇲

No reviews for sizing on products

Fix: 1. Check Other Retailers: Look for the same product on other retail websites where customer reviews may be available for sizing information.... ⇲
 
Bugs issue

Items disappear from shopping cart

Fix: 1. Ensure App is Updated: Make sure you are using the latest version of the app, as updates may fix bugs related to the shopping cart. OR... ⇲

Checkout process is buggy

Fix: 1. Clear App Cache: Go to iPhone Settings > General > iPhone Storage > MANGO, and tap 'Offload App' to clear cache. Reinstall the app to see... ⇲

Store availability feature is inaccurate

Fix: 1. Check Store Locator: Use the store locator feature on the MANGO website to verify availability in your area instead of relying solely on... ⇲
 
Payments issue

Payment methods glitch

Fix: 1. Update Payment Information: Go to your account settings in the app and ensure your payment information is up to date. Remove and re-add y... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if it improves loadi... ⇲
 
UI issue

Difficult to navigate app

Fix: 1. Familiarize with Layout: Spend some time exploring the app layout to understand where different features are located. Look for a tutorial... ⇲

No visual representation of purchased items

Fix: 1. Take Screenshots: Before completing your purchase, take screenshots of the items in your cart for your records. OR 2. Check Order Conf... ⇲
 
Search issue

MANGO does not sort items effectively

Fix: 1. Use Filters: Use the filtering options available in the app to narrow down your search results based on size, color, or price. OR 2. S... ⇲

Limited filtering options for browsing

Fix: 1. Use Search Bar: Instead of browsing, use the search bar to find specific items or categories that interest you. OR 2. Check for Update... ⇲
 
Notifications issue

No notifications for order status

Fix: 1. Enable Notifications: Go to your iPhone Settings > Notifications > MANGO and ensure notifications are enabled for order updates. OR 2.... ⇲
 
Loading issue

MANGO fails to load shopping bag

Fix: 1. Clear App Cache: Go to iPhone Settings > General > iPhone Storage > MANGO, and tap 'Offload App' to clear cache. Reinstall the app to see... ⇲
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 what users are saying
Good experience
96.4%

Bad experience
1.9%

Neutral
1.7%

~ from our NLP analysis of 44,301 combined software ratings.

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 Private Data MANGO collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics