fix problems on ELOQUII [iphone]

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—— Run into issues on ELOQUII? Get help pending when official support gets back to you!

ELOQUII
Info:
company: Eloquii
: https://www.eloquii.com/contactus
: www.eloquii.com
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Payments issue

Cannot check out through the app

Fix: 1. Verify Payment Information: Go to your account settings in the app and ensure that your payment information is correctly entered. If ther... ⇲

Error messages when trying to purchase

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Update your payment information if necessary. 2.... ⇲

ELOQUII does not recognize payment information

Fix: 1. Re-enter Payment Information: Go to your account settings and delete the existing payment information. Then re-enter it carefully to ensu... ⇲

Inability to use Apple Pay

Fix: 1. Check Apple Pay Settings: Go to Settings > Wallet & Apple Pay and ensure that Apple Pay is set up correctly and that your payment method... ⇲
 
Bugs issue

Order history not accurate

Fix: 1. Refresh the App: Pull down on the order history page to refresh it. This can sometimes update the information displayed. 2. Log Out and L... ⇲

Shipping costs inconsistent

Fix: 1. Check Shipping Address: Ensure that your shipping address is correctly entered in your account settings, as shipping costs can vary based... ⇲

Inability to save favorite items

Fix: 1. Check Account Settings: Ensure you are logged into your account. Sometimes, favorites can only be saved when logged in. 2. Clear App Cach... ⇲

Inability to apply coupon codes

Fix: 1. Check Coupon Validity: Ensure that the coupon code is still valid and applicable to the items in your cart. Some codes have restrictions.... ⇲

Inaccurate item availability

Fix: 1. Refresh the App: Pull down on the item availability page to refresh it. This can sometimes update the information displayed. 2. Log Out a... ⇲

No access to rewards features

Fix: 1. Check Account Settings: Ensure you are logged into your account and that your rewards program is active. 2. Restart the App: Close the ap... ⇲

Error when trying to view item details

Fix: 1. Clear App Cache: Offload the app to clear any cached data that might be causing errors when viewing item details. 2. Restart the App: Clo... ⇲

Issues with backordered items

Fix: 1. Check Item Availability: Regularly check the item’s availability status in the app, as it may change. 2. Contact Customer Support: While... ⇲
 
Login issue

Frequent sign-out issues

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates can fix bugs that cause sign-out issues. 2. Check for iOS... ⇲

ELOQUII does not retain login information

Fix: 1. Check App Settings: Ensure that the 'Remember Me' or similar option is enabled when logging in. 2. Clear App Cache: Offload the app to cl... ⇲
 
UI issue

Navigation issues leading to browser redirects

Fix: 1. Clear App Cache: Offload the app to clear cached data that may be causing navigation issues. 2. Restart the App: Close the app completely... ⇲
 
Loading issue

ELOQUII fails to load subcategories

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Clear App Cach... ⇲
 
Updates issue

ELOQUII prompts for updates despite being current

Fix: 1. Restart the App: Close the app completely and reopen it to see if the prompt persists. 2. Clear App Cache: Offload the app to clear any c... ⇲
 
Slow issue

Slow performance and lag

Fix: 1. Clear App Cache: Offload the app to clear cached data that may be causing slow performance. 2. Restart Your Device: Sometimes, restarting... ⇲
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 what users are saying
Good experience
48.6%

Bad experience
40.1%

Neutral
11.3%

~ from our NLP analysis of 212 combined software ratings.

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 Private Data ELOQUII collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics