fix problems on Sannce Vision [iphone]

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—— Run into issues on Sannce Vision? Get help pending when official support gets back to you!

Sannce Vision
Info:
company: Zhuhai Junqiushi Trading Co., Ltd.
: https://www.sannce.com/pages/privacy-agreement
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Notifications issue

Alarm push notifications too sensitive

Fix: Adjust the sensitivity settings for the alarm notifications in the app. Go to the settings menu, find the notification settings, and lower t... ⇲

No motion alerts

Fix: Check the motion detection settings in the app. Ensure that motion detection is enabled for each camera and that the detection zones are pro... ⇲
 
Support issue

Help email bounced back

Fix: Check the email address you are using to contact support. Ensure there are no typos and that you are using the correct support email provide... ⇲

Customer service is unresponsive

Fix: Check the app for any FAQs or troubleshooting guides that may help resolve your issue without needing to contact support. OR Try reaching... ⇲
 
Bugs issue

Broken links on website

Fix: Try accessing the website from a different browser or device to see if the issue persists. Sometimes, browser settings or cache can cause pr... ⇲

Unknown error with serial number

Fix: Double-check the serial number you are entering for any typos. Ensure you are using the correct format as specified in the app. OR Try re... ⇲
 
Network issue

Error when connecting

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the connection improves. OR Check t... ⇲

Accessing NVR is difficult

Fix: Ensure that you are using the correct login credentials for the NVR. Double-check the username and password in the app settings. OR Refer... ⇲

Unable to see cameras from different properties

Fix: Ensure that you are logged into the correct account that has access to all properties. Check the account settings in the app. OR If the a... ⇲
 
Slow issue

Slow load time

Fix: Close any unnecessary apps running in the background on your iPhone to free up resources. This can help improve the performance of the Sannc... ⇲
 
Playback issue

Playback jumps back to start

Fix: Check for any updates to the app and install them. Updates often fix bugs that can cause playback issues. OR Try clearing the app's cache... ⇲

Playback skips around

Fix: Ensure that the app is updated to the latest version, as updates often fix playback issues. OR Try clearing the app's cache or data if th... ⇲
 
Loading issue

Buffers high resolution frequently

Fix: Lower the video quality settings in the app to reduce buffering. This can help if your internet connection is not strong enough for high-res... ⇲

Always buffering

Fix: Check your internet speed using a speed test app. If the speed is low, consider upgrading your internet plan or optimizing your network setu... ⇲
 
Freezing issue

Sannce Vision freezes during playback

Fix: Close the app completely and restart it. This can help clear any temporary issues causing the freeze. OR Check for any available updates... ⇲
 
UI issue

Needs major improvements

Fix: Provide feedback through the app's feedback feature if available, detailing specific areas for improvement. This can help prioritize future... ⇲
 
Compatibility issue

Lacks Apple TV compatibility

Fix: Consider using screen mirroring from your iPhone to your Apple TV. This can allow you to view the app on a larger screen even if direct comp... ⇲
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 what users are saying
Good experience
54.2%

Bad experience
41.7%

Neutral
4.2%

~ from our NLP analysis of 48 combined software ratings.

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 Private Data Sannce Vision collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics