fix problems on Parental Control App [iphone]

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—— Run into issues on Parental Control App? Get help pending when official support gets back to you!

Parental Control App - OurPact
Info:
company: Eturi Corp.
: https://support.ourpact.com
: ourpact.com
Chat with our AI-based Parental Control App Support
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Bugs issue

Parental Control App features sometimes fail to work

Fix: 1. Restart the OurPact app by closing it completely and reopening it. 2. Check for app updates in the App Store and install any available up... ⇲
 
UI issue

Apps get rearranged on the device

Fix: 1. Check if you have enabled any settings that might affect app organization, such as 'Sort Apps' in the iPhone settings. 2. Manually rearra... ⇲

Problems with app layout scrambling

Fix: 1. Restart the OurPact app to reset its layout. 2. If the issue persists, uninstall and reinstall the app to restore default settings. OR... ⇲
 
Security issue

Inconsistent blocking of apps

Fix: 1. Ensure that the app permissions are correctly set. Open OurPact, go to the settings, and check the app blocking settings. 2. Restart the... ⇲

Children can override app controls

Fix: 1. Set up a strong passcode for the OurPact app to prevent unauthorized access. 2. Educate your children about the importance of the app and... ⇲
 
Support issue

Customer support is unresponsive

Fix: 1. Check the app's FAQ section for common issues and solutions. 2. Look for community forums or user groups where you can find help from oth... ⇲
 
Payments issue

Premium features often unavailable

Fix: 1. Ensure that your subscription is active by checking your account settings in the app. 2. Log out and log back into your account to refres... ⇲

Inability to access premium features after payment

Fix: 1. Ensure that you are logged into the correct account associated with your premium subscription. 2. Restart the app and check if the premiu... ⇲
 
Compatibility issue

Difficulty in unpairing devices

Fix: 1. Open the OurPact app, go to settings, and look for the option to unpair devices. Follow the prompts to complete the process. 2. If you ca... ⇲
 
Glitches issue

Glitches in web filtering

Fix: 1. Ensure that the web filtering settings are correctly configured in the app. 2. Restart the app and your device to clear any temporary gli... ⇲
 
Customization issue

Limited control over new iOS features

Fix: 1. Regularly check for updates to the OurPact app, as new features may be added in updates. 2. Familiarize yourself with the latest iOS feat... ⇲

Manual app management is time-consuming

Fix: 1. Use the bulk management features in OurPact to manage multiple apps at once instead of individually. 2. Set a regular schedule to review... ⇲

Inability to customize app icons

Fix: 1. Check if the app has any built-in options for customization in the settings menu. 2. If customization is not available, consider using a... ⇲
 
Backup issue

Requires backup and restore for installation

Fix: 1. Before installation, ensure you have a recent backup of your device. Use iCloud or iTunes to back up your data. 2. Follow the installatio... ⇲
 
Privacy issue

Issues with location tracking

Fix: 1. Ensure that location services are enabled for OurPact. Go to Settings > Privacy > Location Services and check the settings for OurPact. 2... ⇲
 
Freezing issue

Frequent app freezing

Fix: 1. Close other apps running in the background to free up memory. 2. Restart your iPhone to clear temporary files and refresh the system. O... ⇲
 
Notifications issue

Notifications for app status are unreliable

Fix: 1. Check your notification settings for OurPact in Settings > Notifications and ensure they are enabled. 2. Restart your device to refresh n... ⇲
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 what users are saying
Good experience
86.3%

Bad experience
11.1%

Neutral
2.7%

~ from our NLP analysis of 36,698 combined software ratings.

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AT&T Secure Family® parent app

 Private Data Parental Control App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info

  Cost of Subscriptions
  1. OurPact Premium: $6.99 Block apps & sites, locate your child + more!
  2. OurPact Plus: $1.99 Unlimited Grants, Unlimited Blocks, Unlimited Schedules, and up to 10 Child Devices
  3. OurPact Premium+: $9.99 Premium features & View automated screenshots
  4. OurPact Premium+: $99.99 Premium features & View automated screenshots
  5. OurPact Premium: $69.99 Block apps & sites, locate your child + more!