fix problems on RentCafe Resident [iphone]

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—— Run into issues on RentCafe Resident? Get help pending when official support gets back to you!

RentCafe Resident
Info:
company: Yardi Systems, Inc.
: http://www.rentcafe.com/apartments/iphone-resident-app.aspx
: www.rentcafe.com
Chat with our AI-based RentCafe Resident Support
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Support issue

Difficult to contact tech support

Fix: 1. Use In-App Help: Look for a help or support section within the app that may provide FAQs or troubleshooting tips. 2. Email Support: If av... ⇲

Unresponsive customer service

Fix: 1. Document Issues: Keep a detailed record of your attempts to contact customer service, including dates and methods used. 2. Use Multiple C... ⇲
 
Bugs issue

Maintenance requests often deleted

Fix: 1. Keep a Record: Take screenshots of your maintenance requests before submitting them. This way, you have a record in case they get deleted... ⇲
 
Payments issue

Inability to schedule payments early

Fix: 1. Manual Payments: Make your rent payment as soon as you have the funds available, even if it’s before the due date. Keep track of your pay... ⇲

Service fees for rent payments

Fix: 1. Explore Payment Alternatives: Check if your landlord accepts other payment methods that may not incur service fees, such as checks or dir... ⇲

Issues with payment processing

Fix: 1. Check Payment Details: Ensure that all payment details entered are correct, including account numbers and payment amounts. 2. Try Differe... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if performa... ⇲
 
Messages issue

No direct messaging feature

Fix: 1. Use Alternative Communication: If you need to communicate with management or other residents, consider using email or group messaging app... ⇲

Inconsistent communication from management

Fix: 1. Set Up Regular Check-Ins: If possible, establish a regular communication schedule with management to ensure you receive updates on import... ⇲
 
Notifications issue

Notifications not sent via app

Fix: 1. Check Notification Settings: Go to Settings > Notifications > RentCafe Resident and ensure notifications are enabled. Adjust settings to... ⇲
 
Updates issue

Limited functionality for maintenance updates

Fix: 1. Use Alternative Methods: If the app lacks certain functionalities, consider following up on maintenance requests via email or phone to en... ⇲

Poor app performance after updates

Fix: 1. Clear Cache: Go to Settings > General > iPhone Storage > RentCafe Resident and select 'Offload App' to clear temporary files, then reinst... ⇲
 
UI issue

Lack of user-friendly features

Fix: 1. Familiarize Yourself with the App: Spend some time exploring the app to understand its layout and features better. This may help you navi... ⇲
 
Compatibility issue

No iPad version available

Fix: 1. Use iPhone App on iPad: You can download the iPhone version of the app on your iPad. It may not be optimized for the larger screen, but i... ⇲
 
Account issue

Missing lease documents in app

Fix: 1. Check Other Locations: Look in other sections of the app where documents may be stored, such as a documents or files section. 2. Contact... ⇲

Inability to verify bank account easily

Fix: 1. Double-Check Information: Ensure that all bank account information entered is accurate and complete to avoid verification issues. 2. Use... ⇲
 
Feedback issue

No option for feedback comments

Fix: 1. Use Alternative Feedback Channels: If the app lacks a feedback option, consider sending feedback via email or social media channels if av... ⇲
 
Customization issue

Limited interaction on bulletin board posts

Fix: 1. Engage Actively: Post regularly and encourage others to engage by asking questions or starting discussions to increase interaction. 2. Us... ⇲
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 what users are saying
Good experience
96.4%

Neutral
2.4%

Bad experience
1.2%

~ from our NLP analysis of 675,108 combined software ratings.

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 Private Data RentCafe Resident collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics