fix problems on GettyGuide [iphone]

—— Run into issues on GettyGuide? Get help pending when official support gets back to you!

GettyGuide

Info:

company: J. Paul Getty Trust

: https://www.getty.edu/app

: www.getty.edu

Chat with our AI-based GettyGuide Support

🛠️ Common GettyGuide Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No interactive map for navigation

Fix: While GettyGuide does not provide an interactive map, you can use the built-in map feature of the Getty Center or Getty Villa. Before your v... ⇲

Requires manual entry of art piece numbers

Fix: To streamline the process of entering art piece numbers, create a list of your favorite pieces or those you plan to see before your visit. Y... ⇲

Audio issue

No option to play gallery audio automatically

Fix: To work around the lack of automatic audio playback, create a personal audio playlist using the audio files available on the Getty website.... ⇲

Search issue

Cannot search for specific works

Fix: Before your visit, use the Getty website to search for specific works of art. Make a list of the pieces you want to see, including their loc... ⇲

Difficult to find relevant content in physical space

Fix: Before your visit, review the museum's layout and identify key exhibits you want to see. Use the GettyGuide app to note down the correspondi... ⇲

Location issue

GettyGuide does not recognize user location

Fix: To compensate for the app's inability to recognize your location, use a physical map of the museum to orient yourself. Familiarize yourself... ⇲

Compatibility issue

Poor integration with multimedia assets

Fix: To enhance your experience, download multimedia content related to the exhibits from the Getty website before your visit. This way, you can... ⇲

UI issue

Inefficient navigation through app sections

Fix: To improve your navigation experience, familiarize yourself with the app's layout before your visit. Spend some time exploring the app at ho... ⇲

Battery issue

High battery consumption

Fix: To reduce battery consumption while using GettyGuide, enable battery saver mode on your iPhone. This will limit background activity and redu... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

75.0%

Bad experience

15.0%

Neutral

10.0%

~ from our NLP analysis of 40 combined software ratings.

Switch to these Alternatives:

Bloomberg Connects

Art Institute of Chicago App

Metropolitan Museum of Art NYC

British Museum Audio

Smartify: Arts and Culture

一亩三分地 - 1Point3Acres

Explorer - AMNH NYC

Aquarium of the Pacific

Rijksmuseum

Space Center Houston

Private Data GettyGuide collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Search History
- Usage Data
- Diagnostics