fix problems on NTTA Tollmate [iphone]

—— Run into issues on NTTA Tollmate? Get help pending when official support gets back to you!

NTTA Tollmate®

Info:

company: North Texas Tollway Authority

: https://www.ntta.org

Chat with our AI-based NTTA Tollmate Support

🛠️ Common NTTA Tollmate Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

New trip calculator requires prior route knowledge

Fix: To better utilize the trip calculator, familiarize yourself with common routes in your area. Use a map application to visualize these routes... ⇲

Missing toll gantries

Fix: Check for app updates regularly, as missing toll gantries may be addressed in newer versions. Go to the App Store, search for NTTA Tollmate,... ⇲

Bugs issue

Random jumble of vehicle manufacturers

Fix: Try deleting and reinstalling the app. This can sometimes reset the data and resolve issues with how vehicle manufacturers are displayed.... ⇲

Negative balance display issues

Fix: Log out of the app and log back in to refresh your account balance display. This can sometimes correct display errors. OR Check your tran... ⇲

UI issue

Difficult navigation for trip calculation

Fix: Take time to explore the app's interface. Familiarize yourself with each section, especially the trip calculation feature, to understand how... ⇲

Inability to filter transactions properly

Fix: Explore the transaction history section of the app to see if there are any filtering options available. Sometimes, filters are hidden in dro... ⇲

NTTA Tollmate interface not intuitive

Fix: Take time to explore the app's features and layout. Familiarizing yourself with the interface can help improve your experience. OR Look f... ⇲

Notifications issue

Notifications persist after being read

Fix: Check the app's notification settings. Go to the settings menu within the app and see if there is an option to clear notifications or adjust... ⇲

No alerts for low account balance

Fix: Check the app settings to see if there is an option to enable low balance alerts. This may be found under notifications or account settings.... ⇲

Payments issue

Charges for tolls not in user's area

Fix: Review your account settings to ensure that your home location is set correctly. This may help the app provide more accurate toll informatio... ⇲

Auto-fill for low balance not functioning

Fix: Check the app settings to ensure that auto-fill options are enabled. There may be a toggle that needs to be activated. OR If auto-fill is... ⇲

Account issue

NTTA Tollmate does not allow reactivation of deactivated tags

Fix: Check the app for any options related to tag management. There may be a specific section for reactivating tags that you need to follow. OR... ⇲

Password requirements unclear

Fix: Review the app's password creation guidelines, if available, to ensure you meet all requirements. Typically, passwords should include a mix... ⇲

Invalid tag error when activating replacement tag

Fix: Double-check the replacement tag number you are entering for any typos. Ensure that you are using the correct format as specified in the app... ⇲

Account lockout for leaving the app

Fix: Try to stay within the app while using it to avoid lockouts. If you need to leave, make sure to save your progress if possible. OR Check... ⇲

Security issue

Facial recognition feature not working

Fix: Ensure that your device's camera is functioning properly. Test the camera with other apps to confirm it is not a hardware issue. OR Check... ⇲

NTTA Tollmate requires login every time

Fix: Check the app settings for an option to stay logged in. Some apps have a 'Remember Me' feature that you can enable. OR If the app does no... ⇲

Inconsistent login experience

Fix: Ensure that you are using the correct login credentials. Consider resetting your password if you are unsure. OR Check for any app updates... ⇲

Crashes issue

NTTA Tollmate crashes frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for NTTA Tollmate, and update if necessary. OR Try cle... ⇲

Support issue

Customer service unhelpful

Fix: Utilize online forums or community groups where other users may share solutions to common problems. This can provide alternative support opt... ⇲

Updates issue