fix problems on Lingo [iphone]

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—— Run into issues on Lingo ? Get help pending when official support gets back to you!

Lingo by Abbott
Info:
company: Abbott
: https://support-us.hellolingo.com
: www.hellolingo.com
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Customization issue

Food logging requires repetitive typing

Fix: Utilize the copy and paste function on your iPhone to quickly log frequently consumed foods. You can create a note with common foods and the... ⇲

No option to exclude normal physiological fluctuations from Lingo points

Fix: Keep a personal log of your glucose levels and note when fluctuations occur to better understand your patterns. OR Consider using a diffe... ⇲
 
Account issue

Lack of shipping address information

Fix: Check the app's settings or profile section to see if there is an option to add or update your shipping address. If not, consider using a no... ⇲
 
Bugs issue

Inaccurate glucose readings compared to finger sticks

Fix: Ensure that the sensor is properly calibrated according to the manufacturer's instructions. This may involve performing a calibration with a... ⇲

Sensor failures after short usage

Fix: Ensure that you are following the manufacturer's guidelines for sensor application and usage to minimize failures. OR Keep a record of se... ⇲
 
Compatibility issue

No Apple Health integration for glucose data

Fix: Check if there are any third-party apps that can bridge the data between Lingo and Apple Health. Some apps can sync data from multiple sourc... ⇲

No Apple Watch interface

Fix: Look for any companion apps that may be available for Apple Watch that can sync with Lingo, or consider using a different app that has Apple... ⇲

No API for real-time data display

Fix: Look for third-party applications that may offer API integration with Lingo for real-time data display. OR Consider using a different app... ⇲
 
Slow issue

Slow data refresh times

Fix: Try closing other apps running in the background to free up system resources, which may help improve the refresh rate of the Lingo app. OR... ⇲
 
Messages issue

Unhelpful and repetitive messages

Fix: Check the app settings for notification preferences and adjust them to reduce the frequency of repetitive messages. OR If possible, provi... ⇲
 
UI issue

Lingo points system is confusing

Fix: Create a personal guide or cheat sheet that outlines how the points system works based on your understanding, which can help clarify things... ⇲

Lingo layout feels disorganized

Fix: Take time to familiarize yourself with the app layout and create a personal guide to navigate it more easily. OR Provide feedback within... ⇲

No widget for quick access to glucose levels

Fix: Check if there are any third-party widget apps that can display glucose levels from Lingo. OR Manually check the app regularly for update... ⇲
 
Crashes issue

Lingo crashes during sensor pairing

Fix: Restart your iPhone and try the pairing process again. Sometimes a simple restart can resolve app crashes. OR Ensure that the app is upda... ⇲

Frequent app freezes and crashes

Fix: Clear the app's cache if the option is available in the settings, as this can help improve performance. OR Uninstall and reinstall the ap... ⇲
 
Permissions issue

Limited access to measurement data

Fix: Explore the app's settings to see if there are options to expand the data you can view or export. OR Keep a manual log of your measuremen... ⇲
 
Settings issue

No option to track macros

Fix: Consider using a separate macro tracking app alongside Lingo to monitor your dietary intake more effectively. OR Manually log your macro... ⇲
 
Content issue

Lack of educational content about glucose spikes

Fix: Search for reputable online resources or apps that provide educational content about glucose management and spikes. OR Join diabetes supp... ⇲
 
Downloads issue

Inability to download data to computer

Fix: Check if the app has an export feature that allows you to save data in a compatible format for your computer. OR Manually copy and paste... ⇲
 
Support issue

Customer service response delays

Fix: Check the app for any FAQ or help section that may provide answers to common issues without needing to contact support. OR Utilize commun... ⇲
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 what users are saying
Bad experience
52.6%

Good experience
32.8%

Neutral
14.6%

~ from our NLP analysis of 274 combined software ratings.

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 Private Data Lingo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics