fix problems on ZOE [iphone]

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—— Run into issues on ZOE? Get help pending when official support gets back to you!

ZOE: Personalized Nutrition
Info:
company: Zoe Limited
: https://joinzoe.com
: joinzoe.com
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Slow issue

Slow loading times

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the loading times improve. If on Wi-Fi, try r... ⇲
 
Customization issue

Difficult to log homemade meals

Fix: Use the 'Add Custom Food' feature. Go to the food logging section, select 'Add Food', and then choose 'Add Custom Food'. Input the details o... ⇲

Limited food database

Fix: Utilize the 'Add Custom Food' feature to expand your database. If you can't find a food item, you can add it manually with its nutritional i... ⇲

Inaccurate food ratings

Fix: Cross-reference food ratings with other nutrition apps or databases to verify accuracy. This can help you make informed choices until the ap... ⇲

Lacks comprehensive recipe measurements

Fix: When logging recipes, manually input the measurements as you go. Use a standard measuring system (like cups or grams) to maintain consistenc... ⇲

Lack of personalized recommendations

Fix: Regularly input your dietary preferences and restrictions in the app settings to help tailor recommendations more closely to your needs. O... ⇲

Frustrating food logging experience

Fix: Set aside a specific time each day to log your meals, which can help make the process feel less rushed and more manageable. OR Use the ap... ⇲
 
Search issue

Search function returns few results

Fix: Try using different keywords or synonyms when searching for food items. Sometimes, the search algorithm may not recognize certain terms. O... ⇲
 
UI issue

Difficult to access lessons

Fix: Navigate to the 'Lessons' section directly from the main menu. If it's hard to find, bookmark it or add it to your favorites for easier acce... ⇲

Confusing app navigation

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located for easier navigation in th... ⇲
 
Support issue

Unresponsive customer support

Fix: Check the app's FAQ or help section for common issues and solutions. This can often provide immediate answers without needing to contact sup... ⇲
 
Loading issue

Delayed test results

Fix: Keep track of your test submission dates and expected result timelines. If results are delayed beyond the expected time, check the app for a... ⇲
 
Bugs issue

Inconsistent food scoring

Fix: Keep a personal log of food items and their scores to track discrepancies. This can help you identify patterns and make better choices. OR... ⇲

Issues with recipe import feature

Fix: Ensure that the recipe format you are trying to import is supported by the app. Check the app's guidelines for compatible formats. OR Man... ⇲

Poor handling of test sample issues

Fix: Follow the app's guidelines for sample handling closely to avoid issues. Ensure you are using the correct sample collection methods as instr... ⇲
 
Compatibility issue

ZOE designed only for mobile use

Fix: Use your mobile device to access the app features, as it is optimized for mobile use. Consider using a tablet for a larger screen experience... ⇲

No option for desktop use

Fix: Use mobile emulators on your computer to run the app as if it were on a mobile device. This can provide a temporary desktop experience. OR... ⇲
 
Settings issue

Inability to save or favorite lessons

Fix: Take screenshots of important lessons or notes to save them externally on your device for easy access later. OR Write down key points fro... ⇲
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 what users are saying
Good experience
96.0%

Bad experience
2.6%

Neutral
1.4%

~ from our NLP analysis of 3,593 combined software ratings.

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 Private Data ZOE collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics