fix problems on Glooko [iphone]

—— Run into issues on Glooko? Get help pending when official support gets back to you!

Glooko - Track Diabetes Data

Info:

company: Glooko, Inc.

: https://support.glooko.com

: www.glooko.com

Chat with our AI-based Glooko Support

🛠️ Common Glooko Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Lacks ability to add meal photos or descriptions

Fix: While Glooko does not currently support adding meal photos or descriptions, you can use a separate note-taking app (like Apple Notes or Ever... ⇲

Data export feature is cumbersome

Fix: To simplify the data export process, first ensure you are familiar with the export options available in Glooko. Go to the settings or data e... ⇲

Syncing issue

Dexcom CGM data doesn't sync

Fix: Check the connection settings between Glooko and your Dexcom CGM device. Ensure that both devices are updated to the latest firmware and tha... ⇲

Does not sync with Apple Health properly

Fix: Ensure that Glooko has the necessary permissions to access Apple Health data. Go to your iPhone's Settings > Health > Data Access & Devices,... ⇲

Support issue

Customer service is poor

Fix: If you encounter issues that require support, try to utilize the app's FAQ or help section for self-service solutions. Many common problems... ⇲

Ads issue

Glooko displays persistent ads

Fix: Check if there is an option within the app settings to upgrade to a premium version that removes ads. This may involve a subscription fee bu... ⇲

UI issue

Scrolling issues cause data loss

Fix: To mitigate scrolling issues, try using the app in a different orientation (landscape vs. portrait) to see if it improves the scrolling expe... ⇲

Add button interferes with other functions

Fix: If the add button is obstructing other functions, try adjusting the layout settings in the app if available. Some apps allow you to customiz... ⇲

Home screen is cluttered with unnecessary features

Fix: Check if the app allows you to customize the home screen layout. Some apps let you hide or rearrange features to streamline your experience.... ⇲

Customization issue

Food database is limited

Fix: To supplement the limited food database, consider using a separate nutrition tracking app that has a more extensive database. You can log yo... ⇲

Lacks calorie count in meal totals

Fix: To track calorie counts, consider using a separate app that specializes in calorie counting and nutrition tracking. You can log your meals t... ⇲

Compatibility issue

Incompatibility with certain glucose meters

Fix: Check the Glooko website or app for a list of compatible glucose meters. If your meter is not supported, consider using a different meter th... ⇲

Notifications issue

Reminders do not adjust for daylight saving time

Fix: Manually adjust your reminder times in the app when daylight saving time begins or ends. Set a calendar reminder for yourself to make this a... ⇲

Updates issue

Bluetooth connectivity issues after updates

Fix: After an update, if you experience Bluetooth connectivity issues, try turning off Bluetooth on your iPhone and then turning it back on. This... ⇲

Recent updates have made navigation confusing

Fix: Take some time to explore the updated interface. Look for any tutorial or help section within the app that may explain the new navigation fe... ⇲

Search issue

Manual data entry is difficult to find

Fix: Explore the app's main menu or settings to locate the manual entry option. It may be under a section labeled 'Log' or 'Data Entry.' Familiar... ⇲

Crashes issue

Glooko crashes frequently

Fix: Ensure that your iPhone's operating system and the Glooko app are both updated to the latest versions. Updates often include bug fixes that... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

90.9%

Bad experience

4.9%

Neutral

4.2%

~ from our NLP analysis of 5,373 combined software ratings.

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Private Data Glooko collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics