fix problems on Crypto.com Onchain [iphone]

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—— Run into issues on Crypto.com Onchain? Get help pending when official support gets back to you!

Crypto.com Onchain
Info:
company: Growth Labs
: https://help.crypto.com/en/collections/2221157-crypto-com-wallet/
: crypto.com
Chat with our AI-based Crypto.com Onchain Support
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Account issue

Account freezing during withdrawals

Fix: Ensure that your account is fully verified and that all required documents are submitted. This can help prevent freezes during withdrawal at... ⇲
 
Payments issue

Funds not reflecting in wallet

Fix: Check the transaction history to confirm that the transfer was successful. If the transaction is pending, wait for it to complete as it may... ⇲

Withdrawal fees not disclosed

Fix: Before making a withdrawal, check the fees section in the app or on the website. This information is often available in the withdrawal inter... ⇲

High minimum investment requirements

Fix: Consider starting with a smaller investment in a different cryptocurrency that has a lower minimum requirement, if available. OR Look for... ⇲
 
Bugs issue

Staking issues with unbonding

Fix: Review the staking terms and conditions to understand the unbonding period. Ensure you are following the correct steps to initiate unbonding... ⇲

Target price feature not functioning

Fix: Ensure that you have the latest version of the app installed. Check for updates in the App Store and install any available updates. OR Tr... ⇲
 
UI issue

Cluttered and confusing interface

Fix: Take time to explore the app and familiarize yourself with its layout. Use the search function to quickly find features you need. OR Cons... ⇲
 
Compatibility issue

Inability to buy certain cryptocurrencies

Fix: Check if the cryptocurrency you want to buy is available in your region. Some tokens may have regional restrictions. OR Consider using a... ⇲

Difficulty connecting with other apps

Fix: Check the app permissions in your iPhone settings to ensure that Crypto.com has the necessary permissions to connect with other apps. OR... ⇲
 
Glitches issue

Crypto.com Onchain glitches showing zero balance

Fix: Try refreshing the app by pulling down on the screen or logging out and back in. This can often resolve display issues. OR Clear the app... ⇲
 
Slow issue

Slow transaction processing

Fix: Check the network status for Ethereum or the specific blockchain you are using. If the network is congested, consider waiting for a less bus... ⇲
 
Security issue

Scams targeting users

Fix: Educate yourself on common scams and phishing attempts. Always verify the authenticity of communications and links before clicking. OR En... ⇲

Funds transferred without user consent

Fix: Immediately check your transaction history to identify any unauthorized transactions. If you find any, change your password and enable 2FA t... ⇲
 
Customization issue

No dark mode option

Fix: If dark mode is important to you, consider using your device's accessibility settings to enable a high-contrast mode as a temporary workarou... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.9%

Bad experience
5.8%

Neutral
1.3%

~ from our NLP analysis of 11,560 combined software ratings.

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 Private Data Crypto.com Onchain collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics