fix problems on OnWear [iphone]

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—— Run into issues on OnWear? Get help pending when official support gets back to you!

OnWear
Info:
company: 义术 张
: https://www.linwear.top/technical-support.html
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Registration issue

Users unable to create accounts

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that resolves the issue. OR Check f... ⇲

Error messages during account creation

Fix: Ensure that all required fields are filled out correctly and that your password meets any specified criteria (e.g., length, special characte... ⇲
 
Login issue

Error messages when trying to log in

Fix: Double-check your login credentials. Ensure that you are entering the correct email and password. If you forgot your password, use the 'Forg... ⇲
 
Updates issue

Firmware update process fails

Fix: Ensure your watch is charged and within range of your iPhone. A low battery or poor connection can interrupt the update process. OR Try r... ⇲
 
Syncing issue

Weather information does not auto-sync

Fix: Check the app's location settings. Go to Settings > Privacy > Location Services and ensure that OnWear has permission to access your locatio... ⇲

OnWear does not communicate with Apple Health

Fix: Check the app's permissions in Apple Health. Open the Health app, tap on your profile picture, then tap on 'Apps' and ensure OnWear is allow... ⇲

OnWear does not allow synchronization without account

Fix: Create a temporary account using a different email address if you are having trouble with your primary account. This can allow you to use th... ⇲
 
Network issue

OnWear loses connection to the watch

Fix: Ensure Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and make sure it is turned on and that your watch is connected. OR... ⇲

Manual re-binding required after losing connection

Fix: Ensure that your watch is within Bluetooth range of your iPhone to maintain a stable connection. OR Consider resetting the watch to facto... ⇲
 
Notifications issue

Inconsistent message notifications

Fix: Check notification settings in the app. Go to OnWear settings and ensure that notifications are enabled for messages. OR Verify that your... ⇲
 
Customization issue

Custom watch face feature lacks flexibility

Fix: Explore the available templates and customization options within the app. Sometimes, there are hidden features that can enhance customizatio... ⇲
 
Bugs issue

OnWear does not track basic activity

Fix: Check the app settings to ensure activity tracking is enabled. Look for options related to activity tracking and ensure they are turned on.... ⇲

Heart rate tracking fails

Fix: Ensure that the watch is worn correctly and snugly on your wrist, as a loose fit can affect heart rate readings. OR Restart the watch and... ⇲
 
Search issue

OnWear cannot find the watch

Fix: Ensure Bluetooth is enabled on your iPhone and that the watch is powered on and within range. OR Try restarting both the iPhone and the w... ⇲
 
Crashes issue

OnWear closes immediately upon opening

Fix: Delete the app and reinstall it from the App Store. This can resolve issues caused by corrupted app data. OR Check for iOS updates. Go to... ⇲
 
UI issue

No option to view weekly steps

Fix: Check the app settings to see if there is a feature to view step history. Some apps have hidden menus for viewing detailed activity data.... ⇲
 
Support issue

No response from support

Fix: Check the app for any FAQs or help sections that may provide answers to common issues. OR Look for community forums or user groups online... ⇲
 
Gameplay issue

Limited sports modes available

Fix: Check for app updates that may introduce new sports modes. Developers often add features in new releases. OR Consider using the app in co... ⇲
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 what users are saying
Bad experience
66.3%

Good experience
22.8%

Neutral
10.9%

~ from our NLP analysis of 101 combined software ratings.

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 Private Data OnWear collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • User Content
    • Identifiers
    • Diagnostics