fix problems on Nebula. [iphone]

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—— Run into issues on Nebula.? Get help pending when official support gets back to you!

Nebula.
Info:
company: Standard
: https://nebula.tv/faq
: nebula.tv
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Loading issue

Slow app loading times

Fix: Try closing other apps running in the background to free up system resources. You can do this by double-tapping the home button and swiping... ⇲

Home screen loading issues

Fix: Try restarting the app to see if that resolves the loading issue. If the problem persists, consider clearing the app's cache or reinstalling... ⇲
 
Video issue

Video resolution issues at start

Fix: Check your internet connection speed. If you are on a slow connection, the app may struggle to load videos in high resolution. Consider swit... ⇲
 
Audio issue

Podcast playback stops unexpectedly

Fix: Ensure that your device is not going into sleep mode while playing podcasts. You can adjust your auto-lock settings by going to Settings > D... ⇲
 
Notifications issue

Notifications turn off after app closure

Fix: Go to your iPhone's Settings > Notifications > Nebula and ensure that notifications are enabled. You may also want to check if 'Allow Notifi... ⇲
 
UI issue

Full screen mode lacks intuitive controls

Fix: Familiarize yourself with the gestures for controlling playback in full screen mode. For example, tapping the screen may reveal playback con... ⇲

Status bar remains in full screen

Fix: Try tapping the screen while in full screen mode to see if the status bar disappears. If it does not, check the app settings for any options... ⇲

UI has wasted screen space

Fix: Explore the app settings to see if there are options to customize the layout or display settings to make better use of screen space. OR I... ⇲

Playback controls are not user-friendly

Fix: Familiarize yourself with the playback controls by exploring the app. Sometimes, controls may be hidden or require specific gestures to acce... ⇲
 
Downloads issue

Disappearing downloads

Fix: Check your device's storage settings to ensure you have enough space available. If your storage is full, the app may automatically delete do... ⇲
 
Login issue

Nebula. forgets user login

Fix: Make sure that you are saving your login credentials within the app. If there is an option to remember your login, ensure it is enabled. You... ⇲
 
Customization issue

No commenting feature

Fix: If you want to provide feedback or engage with content, consider using social media platforms or forums related to the app to discuss your t... ⇲

No variable speed playback

Fix: Check the app settings to see if there is an option for playback speed. If not, consider using a different app that supports variable speed... ⇲

No playlists for organized viewing

Fix: If the app does not support playlists, consider creating a list of your favorite content manually and using bookmarks or favorites to keep t... ⇲

Lack of subtitles

Fix: Check the video settings to see if there is an option to enable subtitles. If not, consider using a different app that supports subtitles fo... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
94.1%

Bad experience
3.2%

Neutral
2.7%

~ from our NLP analysis of 10,855 combined software ratings.

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 Private Data Nebula. collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. MONTHLY: $4.99 Billed Monthly
  2. MONTHLY: $7.00 Billed Monthly
  3. MONTHLY: $2.99 Billed Monthly
  4. MONTHLY: $4.99 Billed Monthly
  5. MONTHLY: $5.00 Billed Monthly
  6. MONTHLY: $4.99 Billed Monthly
  7. YEARLY: $49.99 Billed Annually
  8. YEARLY: $30.00 Billed Yearly
  9. YEARLY: $29.99 Billed Yearly
  10. MONTHLY: $7.00 Billed Monthly