fix problems on Popur [iphone]

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—— Run into issues on Popur? Get help pending when official support gets back to you!

Popur
Info:
company: Popur International Limited
: https://popur.com
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Network issue

Popur does not communicate with the litter box

Fix: 1. Ensure that Bluetooth is enabled on your iPhone and that the app has permission to use it. Go to Settings > Bluetooth and make sure it is... ⇲

Popur fails to maintain connection during network loss

Fix: 1. Ensure that the app is set to reconnect automatically when the network is restored. Check the app settings for any options related to con... ⇲
 
Registration issue

Registration process fails without explanation

Fix: 1. Ensure that you have a stable internet connection during the registration process. 2. Double-check that all required fields are filled ou... ⇲
 
Updates issue

Firmware update process fails

Fix: 1. Ensure that your iPhone is connected to a stable Wi-Fi network and that the litter box is plugged in and powered on. 2. Restart both the... ⇲

Popur fails to provide timely updates or support

Fix: 1. Regularly check for app updates in the App Store and install them as they become available. 2. Look for user forums or community groups w... ⇲
 
Bugs issue

Popur does not track cat's usage or weight

Fix: 1. Ensure that you have set up the tracking features correctly in the app. Go to the settings and look for options related to tracking usage... ⇲

Waste bin alert triggers incorrectly

Fix: 1. Check the settings for the waste bin alert in the app and adjust the sensitivity if possible. 2. Restart the app to reset any temporary g... ⇲

Popur does not provide useful cleaning records

Fix: 1. Check if there are any settings related to cleaning records in the app and ensure they are enabled. 2. If the app does not provide this f... ⇲
 
Notifications issue

Inability to control notifications

Fix: 1. Go to your iPhone's Settings > Notifications > [App Name] and adjust the settings to your preference. 2. If the app does not allow for cu... ⇲
 
Crashes issue

Popur crashes or requires frequent restarts

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Clear the app's cache by off... ⇲
 
Support issue

Lack of adequate tutorials or FAQs in the app

Fix: 1. Visit the manufacturer's website for online resources, tutorials, or FAQs that may not be included in the app. 2. Search for user forums... ⇲
 
Settings issue

Popur displays incorrect time zone

Fix: 1. Check your iPhone's time zone settings by going to Settings > General > Date & Time and ensure 'Set Automatically' is enabled. 2. If the... ⇲
 
UI issue

Buttons in the app do not function properly

Fix: 1. Restart the app to see if the buttons become responsive. 2. Ensure that your iPhone is updated to the latest iOS version, as compatibilit... ⇲

Popur is not user-friendly

Fix: 1. Familiarize yourself with the app by exploring all its features and settings. 2. If you find certain aspects confusing, consider creating... ⇲

Popur interface is poorly designed

Fix: 1. Provide feedback through user forums or community groups to express your concerns about the interface. 2. Explore the app thoroughly to f... ⇲
 
Customization issue

No option to open waste bin from the app

Fix: 1. Check the app settings to see if there are any options related to waste bin control. 2. If there is no such feature, consider using the m... ⇲

Popur is basic and lacks advanced features

Fix: 1. Explore all settings and features within the app to ensure you are utilizing everything available. 2. Keep an eye on app updates, as new... ⇲
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 what users are saying
Bad experience
85.8%

Good experience
8.2%

Neutral
6.0%

~ from our NLP analysis of 134 combined software ratings.

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 Private Data Popur collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content