fix problems on Hostelworld [iphone]

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—— Run into issues on Hostelworld? Get help pending when official support gets back to you!

Hostelworld: Hostel Travel App
Info:
company: Web Reservations International
: https://hwhelp.hostelworldgroup.com/hc/en-us
: www.hostelworld.com
Chat with our AI-based Hostelworld Support
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UI issue

Difficult to know total cost before check-in

Fix: 1. Use the price breakdown feature: When selecting a hostel, look for a 'Price Breakdown' or 'Total Cost' section on the booking page. This... ⇲

Truncated user reviews

Fix: 1. Tap on reviews: If reviews appear truncated, try tapping on them to expand and read the full content if the app allows it. OR 2. Check... ⇲
 
Search issue

Inconvenient search feature

Fix: 1. Use filters effectively: When searching for hostels, utilize the filter options available (like price range, amenities, etc.) to narrow d... ⇲

Inability to filter reviews by age

Fix: 1. Manually check reviews: While the app may not allow filtering by age, you can read through the reviews and look for mentions of the revie... ⇲

Difficult to find recent bookings

Fix: 1. Use the 'My Bookings' section: Navigate to the 'My Bookings' section in the app where your recent bookings should be listed chronological... ⇲

Lack of individual characteristic filtering

Fix: 1. Use general filters: While individual characteristic filtering may not be available, use the general filters (like price, location, and a... ⇲
 
Support issue

Poor customer service

Fix: 1. Use the in-app messaging feature: If available, use the app's messaging feature to communicate directly with customer service for quicker... ⇲
 
Settings issue

Inability to change bookings

Fix: 1. Check the booking details: Go to your bookings section in the app, select the booking you want to change, and look for an option to modif... ⇲

No late check-out flexibility

Fix: 1. Check with the hostel directly: Use the contact information provided in the app to inquire about late check-out options, as some hostels... ⇲
 
Slow issue

Slow and buggy performance

Fix: 1. Free up storage space: Go to Settings > General > iPhone Storage and delete any unnecessary apps or files to ensure your device has enoug... ⇲
 
Messages issue

Messaging functionality issues

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as messaging features may not work properly on weak connect... ⇲

Chat feature not working

Fix: 1. Ensure app permissions are granted: Go to your iPhone settings, find the Hostelworld app, and check if it has the necessary permissions e... ⇲
 
Account issue

Inability to change email associated with booking

Fix: 1. Check the app settings: Go to your account settings in the app to see if there is an option to update your email address directly. OR... ⇲
 
Login issue

Technical glitches preventing log in

Fix: 1. Reset your password: If you are having trouble logging in, try resetting your password through the 'Forgot Password' link on the login pa... ⇲
 
Payments issue

Booking only reserves space, not full payment

Fix: 1. Review payment options: When booking, check if there are options to pay in full or if a deposit is required. Some hostels may allow full... ⇲
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 what users are saying
Good experience
98.1%

Neutral
1.1%

Bad experience
0.7%

~ from our NLP analysis of 68,766 combined software ratings.

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 Private Data Hostelworld collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics