Fix ATH Móvil errors on iphone

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Loading spinner with no internet connection error

🛠️ Check your internet connection. Switch between Wi-Fi and cellular data to see if the issue persists.... show fix »
Transaction history fails to load

🛠️ Check your internet connection and try refreshing the page by pulling down on the transaction histor... show fix »
 
Login
Incorrect password error after update

🛠️ Reset your password. Use the 'Forgot Password' option on the login screen to reset your password.... show fix »
Inconsistent login issues after iOS updates

🛠️ Ensure the app is updated to the latest version compatible with your iOS. Check the App Store for up... show fix »
 
Bugs
Constant 'ATH Movil Not Found' error

🛠️ Check your internet connection. Ensure you have a stable connection and try again. OR Clear the a... show fix »
Card shows 'No Balance' despite having funds

🛠️ Refresh the app by pulling down on the screen or logging out and back in to update the balance displ... show fix »
Balance shows as N/A

🛠️ Refresh the app by pulling down on the balance screen or logging out and back in. OR Check your i... show fix »
 
Security
Security questions not functioning properly

🛠️ Try resetting your security questions. Go to the app settings and look for the option to change or r... show fix »
Inconsistent security question prompts

🛠️ Ensure you are using the latest version of the app. Update if necessary. OR Try resetting your se... show fix »
Frequent password and security question prompts

🛠️ Ensure you are using the latest version of the app. Update if necessary. OR Check your device's s... show fix »
 
Account
Business account login issues after card change

🛠️ Log out and log back in to refresh your session. This can help recognize the new card details. OR... show fix »
Session expiration error during transactions

🛠️ Ensure you are logged in and try to complete the transaction again without delay. OR Check your i... show fix »
Password reset issues

🛠️ Ensure you are using the correct email associated with your account when requesting a password reset... show fix »
Difficulties in changing account name

🛠️ Check the app settings for an option to change your account name. Follow the prompts carefully. OR... show fix »
Issues with account verification via phone number

🛠️ Ensure your phone number is entered correctly in the app settings and try resending the verification... show fix »
Email reset issues

🛠️ Ensure you are using the correct email address associated with your account when requesting a reset.... show fix »
App maintenance and session validity errors

🛠️ Log out and log back in to refresh your session. OR Check for any scheduled maintenance notificat... show fix »
Inability to view activities or pending transactions

🛠️ Log out and log back in to refresh the activity view. OR Check your internet connection to ensure... show fix »
 
UI
Accessibility issues for blind users

🛠️ Enable VoiceOver in Settings > Accessibility > VoiceOver to assist with navigation in the app. OR... show fix »
Hide balances feature not working

🛠️ Check the app settings to ensure the hide balance feature is enabled correctly. OR Log out and ba... show fix »
Difficult to see card balance due to color contrast

🛠️ Adjust your device's display settings. Go to Settings > Accessibility > Display & Text Size and enab... show fix »
Confusing transfer order in app

🛠️ Check the app's help section for guidance on how transfers are organized and displayed. OR Try lo... show fix »
Color contrast issues with virtual card

🛠️ Adjust your device's display settings. Go to Settings > Accessibility > Display & Text Size and enab... show fix »
 
Network
Frequent internet connection errors

🛠️ Reset your network settings by going to Settings > General > Reset > Reset Network Settings. This wi... show fix »
Login issues with specific ISPs

🛠️ Try using a different network, such as switching from Wi-Fi to cellular data, to see if the issue is... show fix »
 
Screen
Activity tab displays blank screen

🛠️ Log out and log back in to refresh the activity tab. OR Clear the app cache by offloading the app... show fix »
 
Payments
Irreversible transactions to wrong phone numbers

🛠️ Double-check the recipient's phone number before confirming any transaction to avoid mistakes. OR... show fix »
 
Crashes
Activity option crashes

🛠️ Clear the app cache by offloading the app as mentioned earlier. OR Reinstall the app to ensure al... show fix »
 
Support
No clear communication method for reporting issues

🛠️ Check the app's help or FAQ section for guidance on reporting issues. OR Use social media platfor... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
EVERTEC
Email:
  https://portal.athmovil.com/en/ayuda
Website:
🌐 portal.athmovil.com
Terms/Privacy:
⚔️ https://portal.athmovil.com/politica_privacidad
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 Private Data ATH Móvil collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

 Breakdown of Software Ratings
Positive experience
47.0%

Negative experience
45.5%

Neutral
7.6%

~ from our NLP analysis of 3,878 combined software ratings.