fix problems on Old National [iphone]

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—— Run into issues on Old National ? Get help pending when official support gets back to you!

Old National Mobile
Info:
company: Old National Bank
: https://www.oldnational.com/customer-service-faqs
: www.oldnational.com
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Camera issue

Check deposit feature fails to recognize device rotation

Fix: Ensure that your device's orientation lock is turned off. Swipe down from the top-right corner of your iPhone to access the Control Center a... ⇲

Mobile deposit camera functionality is unreliable

Fix: Ensure that your camera lens is clean and unobstructed. Dirt or smudges can affect the camera's ability to capture images clearly. OR If... ⇲
 
Freezing issue

Old National frequently freezes during check deposit

Fix: Close other apps running in the background to free up memory. Double-tap the Home button (or swipe up from the bottom of the screen on newer... ⇲
 
Notifications issue

Delayed notifications for transactions

Fix: Check your notification settings. Go to Settings > Notifications > Old National Mobile and ensure that notifications are enabled and set to... ⇲
 
Syncing issue

Inconsistent balance updates

Fix: Refresh your account balance manually by pulling down on the account screen to refresh the data. This can sometimes prompt the app to update... ⇲
 
Payments issue

Zelle has a minimum transfer limit

Fix: Review the Zelle transfer limits in the app settings or FAQs. If you need to send a smaller amount, consider splitting the payment into two... ⇲

Bill pay feature is unreliable

Fix: Double-check that all biller information is entered correctly in the app. Incorrect details can lead to payment failures. OR If the bill... ⇲
 
Support issue

Customer service response times are long

Fix: Utilize the app's FAQ or help section for common issues, which may provide quicker solutions without needing to contact customer service.... ⇲

Branches are being closed

Fix: Utilize the app's branch locator feature to find the nearest open branch. This can help you plan your visits more effectively. OR Conside... ⇲
 
Bugs issue

Old National requires multiple attempts to deposit checks

Fix: Ensure that you are in a well-lit area when taking pictures of the check. Good lighting can improve the camera's ability to capture the chec... ⇲

Frequent glitches and bugs

Fix: Regularly check for app updates in the App Store, as updates often include bug fixes and performance improvements. OR If glitches persist... ⇲
 
Account issue

Pending transactions remain unlabelled

Fix: Check if there is an option in the app settings to enable transaction labeling or categorization. This may help in identifying pending trans... ⇲
 
Login issue

Login verification texts are delayed

Fix: Ensure that your phone number is correctly entered in your account settings. Go to the app settings and verify your contact information. O... ⇲
 
Crashes issue

Old National crashes or fails to load

Fix: Check for app updates in the App Store. Keeping the app updated can resolve many crashing issues. OR If the app continues to crash, try r... ⇲
 
Compatibility issue

Old National does not support virtual cards

Fix: Check if there are any updates or announcements regarding virtual card support in the app's news section or FAQs. OR As a workaround, con... ⇲

Transition from previous bank caused numerous issues

Fix: Review the transition guide provided by Old National Mobile, if available, to ensure that all necessary steps were followed during the trans... ⇲
 
Security issue

Identity verification process is problematic

Fix: Ensure that you are providing accurate and complete information during the verification process. Double-check for typos or missing details.... ⇲
 
UI issue

Old National interface is not user-friendly

Fix: Explore the app's help section or user guide to familiarize yourself with its features and layout, which may improve your experience. OR... ⇲
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 what users are saying
Good experience
93.3%

Bad experience
4.2%

Neutral
2.5%

~ from our NLP analysis of 37,343 combined software ratings.

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 Private Data Old National collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data