fix problems on MyEEHealth [iphone]

​

—— Run into issues on MyEEHealth? Get help pending when official support gets back to you!

MyEEHealth
Info:
company: Edward-Elmhurst Healthcare
: https://mychart.eehealth.org/mychart/default.asp?mode=stdfile&option=faq
: www.eehealth.org
Chat with our AI-based MyEEHealth Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Confusing medical jargon

Fix: When encountering medical terms, use the built-in glossary or help section of the app, if available. This can often provide definitions or e... ⇲

Difficult to find test results and instructions

Fix: Try using the search function within the app. Look for a magnifying glass icon or a search bar and type in 'test results' or the specific te... ⇲

Chat assistant obstructs interface

Fix: If the chat assistant is blocking important information, try minimizing or closing the chat window. Look for a small 'X' or a minimize butto... ⇲

E-check-in process lengthy

Fix: Ensure that all your information is up to date in the app. Go to 'Profile' or 'Settings' and fill in any missing details to speed up the che... ⇲

Lack of interpretation for test results

Fix: Check if the app provides any educational resources or links to help interpret test results. This may be found in the 'Help' or 'Resources'... ⇲
 
Settings issue

Inability to turn off virtual assistant

Fix: Check the app settings for an option to disable the virtual assistant. Look under 'Settings' > 'Virtual Assistant' or 'Help' to see if there... ⇲
 
Updates issue

Outdated interface reminders

Fix: Check for any available updates for the app in the App Store. Go to the App Store, tap on your profile icon, and scroll down to see if MyEEH... ⇲

New update not user-friendly

Fix: Explore the new features introduced in the update by checking the 'What's New' section in the App Store. Familiarizing yourself with the cha... ⇲
 
Search issue

Difficulty in finding doctor specialties

Fix: Use the search function in the app to look for specific specialties. Type in the specialty you are looking for to see if it brings up releva... ⇲
 
Login issue

Redundant FaceID sign-in process

Fix: Check the app settings to see if there is an option to remember your login credentials or to adjust the FaceID settings. Look for 'Security'... ⇲
 
Messages issue

No separate folder for social workers' messages

Fix: Check the messaging section of the app to see if there is a filter or category option that allows you to view messages from social workers s... ⇲
 
Account issue

Manual entry of vaccination information

Fix: Look for an option in the app to upload vaccination records directly from your phone's camera or photo library, which can save time compared... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
84.8%

Bad experience
11.1%

Neutral
4.2%

~ from our NLP analysis of 1,528 combined software ratings.

 Switch to these Alternatives:
Duly Health and Care
My RUSH Mobile
MyNM by Northwestern Medicine
BCBSIL
NorthShoreConnect
LiveWell with Advocate Aurora
Tricoci Salon & Spa
NaperParks
FFC+
Northwestern Medicine Connect

 Private Data MyEEHealth collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics